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Article

The Antecedents of Poor Doctor-Patient Relationship in Mobile Consultation: A Perspective from Computer-Mediated Communication

1
School of Economics and Management, Beijing University of Posts and Telecommunications, Beijing 100876, China
2
Guanghua School of Management, Peking University, Beijing 100871, China
*
Author to whom correspondence should be addressed.
Int. J. Environ. Res. Public Health 2020, 17(7), 2579; https://0-doi-org.brum.beds.ac.uk/10.3390/ijerph17072579
Received: 24 February 2020 / Revised: 8 April 2020 / Accepted: 8 April 2020 / Published: 9 April 2020
(This article belongs to the Special Issue Social Media and Public Health: Opportunities and Challenges)
This study aims to understand the underlying reasons for poor doctor-patient relationships (DPR). While extant studies on antecedents of poor DPR mainly focus on the offline context and often adopt the patients’ perspective, this work focuses on the mobile context and take both doctors’ and mobile consultation users’ perspectives into consideration. To fulfill this purpose, we first construct a theoretical framework based on the Computer-Mediated Communication (CMC) literature. Then we coded 592 doctor-user communication records to validate and elaborate the proposed theoretical model. This work reveals that characteristics of mobile technologies pose potential challenges on both doctors’ and patients’ information providing, informative interpreting, and relationship maintaining behaviors, resulting in 10 and 6 types of inappropriate behaviors of doctors and users, respectively, that trigger poor DPR in the mobile context. The findings enrich the research on online DPR and provide insights for improving DPR in the mobile context. View Full-Text
Keywords: poor doctor-patient relationship; healthcare consultation; mobile context; computer-mediated communication poor doctor-patient relationship; healthcare consultation; mobile context; computer-mediated communication
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MDPI and ACS Style

Yan, M.; Tan, H.; Jia, L.; Akram, U. The Antecedents of Poor Doctor-Patient Relationship in Mobile Consultation: A Perspective from Computer-Mediated Communication. Int. J. Environ. Res. Public Health 2020, 17, 2579. https://0-doi-org.brum.beds.ac.uk/10.3390/ijerph17072579

AMA Style

Yan M, Tan H, Jia L, Akram U. The Antecedents of Poor Doctor-Patient Relationship in Mobile Consultation: A Perspective from Computer-Mediated Communication. International Journal of Environmental Research and Public Health. 2020; 17(7):2579. https://0-doi-org.brum.beds.ac.uk/10.3390/ijerph17072579

Chicago/Turabian Style

Yan, Mengling, Hongying Tan, Luxue Jia, and Umair Akram. 2020. "The Antecedents of Poor Doctor-Patient Relationship in Mobile Consultation: A Perspective from Computer-Mediated Communication" International Journal of Environmental Research and Public Health 17, no. 7: 2579. https://0-doi-org.brum.beds.ac.uk/10.3390/ijerph17072579

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