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Article

Real-Time CDC Consultation during the COVID-19 Pandemic—United States, March–July, 2020

1
Clinician On-Call Team, COVID-19 Response, Centers for Disease Control and Prevention, Atlanta, GA 30333, USA
2
Epidemic Intelligence Service, Centers for Disease Control and Prevention, Atlanta, GA 30333, USA
3
U.S. Public Health Service Commissioned Corps, Rockville, MD 20852, USA
*
Author to whom correspondence should be addressed.
Co-first authors.
Academic Editors: Michel Kazatchkine, Sana de Courcelles and David Berrigan
Int. J. Environ. Res. Public Health 2021, 18(14), 7251; https://0-doi-org.brum.beds.ac.uk/10.3390/ijerph18147251
Received: 15 May 2021 / Revised: 28 June 2021 / Accepted: 28 June 2021 / Published: 6 July 2021
Context: In response to the COVID-19 pandemic, the Centers for Disease Prevention and Control (CDC) clinicians provided real-time telephone consultation to healthcare providers, public health practitioners, and health department personnel. Objective: To describe the demographic and public health characteristics of inquiries, trends, and correlation of inquiries with national COVID-19 case reports. We summarize the results of real-time CDC clinician consultation service provided during 11 March to 31 July 2020 to understand the impact and utility of this service by CDC for the COVID-19 pandemic emergency response and for future outbreak responses. Design: Clinicians documented inquiries received including information about the call source, population for which guidance was sought, and a detailed description of the inquiry and resolution. Descriptive analyses were conducted, with a focus on characteristics of callers as well as public health and clinical content of inquiries. Setting: Real-time telephone consultations with CDC Clinicians in Atlanta, GA. Participants: Health care providers and public health professionals who called CDC with COVID-19 related inquiries from throughout the United States. Main Outcome Measures: Characteristics of inquiries including topic of inquiry, inquiry population, resolution, and demographic information. Results: A total of 3154 COVID-19 related telephone inquiries were answered in real-time. More than half (62.0%) of inquiries came from frontline healthcare providers and clinical sites, followed by 14.1% from state and local health departments. The majority of inquiries focused on issues involving healthcare workers (27.7%) and interpretation or application of CDC’s COVID-19 guidance (44%). Conclusion: The COVID-19 pandemic resulted in a substantial number of inquiries to CDC, with the large majority originating from the frontline clinical and public health workforce. Analysis of inquiries suggests that the ongoing focus on refining COVID-19 guidance documents is warranted, which facilitates bidirectional feedback between the public, medical professionals, and public health authorities. View Full-Text
Keywords: COVID-19; CDC; real-time consultation; clinician inquiries; health department inquiries COVID-19; CDC; real-time consultation; clinician inquiries; health department inquiries
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MDPI and ACS Style

Wozniczka, D.; Demeke, H.B.; Thompson-Paul, A.M.; Ijeoma, U.; Williams, T.R.; Taylor, A.W.; Tan, K.R.; Chevalier, M.S.; Agyemang, E.; Dowell, D.; Oduyebo, T.; Shiferaw, M.; Coleman King, S.M.; Minta, A.A.; Shealy, K.; Oliver, S.E.; McLean, C.; Glover, M.; Iskander, J. Real-Time CDC Consultation during the COVID-19 Pandemic—United States, March–July, 2020. Int. J. Environ. Res. Public Health 2021, 18, 7251. https://0-doi-org.brum.beds.ac.uk/10.3390/ijerph18147251

AMA Style

Wozniczka D, Demeke HB, Thompson-Paul AM, Ijeoma U, Williams TR, Taylor AW, Tan KR, Chevalier MS, Agyemang E, Dowell D, Oduyebo T, Shiferaw M, Coleman King SM, Minta AA, Shealy K, Oliver SE, McLean C, Glover M, Iskander J. Real-Time CDC Consultation during the COVID-19 Pandemic—United States, March–July, 2020. International Journal of Environmental Research and Public Health. 2021; 18(14):7251. https://0-doi-org.brum.beds.ac.uk/10.3390/ijerph18147251

Chicago/Turabian Style

Wozniczka, Daniel, Hanna B. Demeke, Angela M. Thompson-Paul, Ugonna Ijeoma, Tonya R. Williams, Allan W. Taylor, Kathrine R. Tan, Michelle S. Chevalier, Elfriede Agyemang, Deborah Dowell, Titilope Oduyebo, Miriam Shiferaw, Sallyann M. Coleman King, Anna A. Minta, Katherine Shealy, Sara E. Oliver, Catherine McLean, Maleeka Glover, and John Iskander. 2021. "Real-Time CDC Consultation during the COVID-19 Pandemic—United States, March–July, 2020" International Journal of Environmental Research and Public Health 18, no. 14: 7251. https://0-doi-org.brum.beds.ac.uk/10.3390/ijerph18147251

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