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Article

Exploring the Relationship between Communication and Success of Construction Projects: The Mediating Role of Conflict

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Department of Economics, Lahore Campus, COMSATS University Islamabad (CUI), Defence Road, Off Raiwind Road, Lahore 54000, Pakistan
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Department of Management Science, Lahore Campus, COMSATS University Islamabad (CUI), Defence Road, Off Raiwind Road, Lahore 54000, Pakistan
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ISCAL (Instituto Superior de Contabilidade e Administração de Lisboa), Instituto Politécnico de Lisboa, Avenida Miguel Bombarda, 20, 1069-035 Lisboa, Portugal
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Instituto Universitário de Lisboa (ISCTE-IUL), Business Research Unit (BRU-IUL), 1069-035 Lisboa, Portugal
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Department of Mechanical Engineering, Polytechnic Institute of Lisbon, 1959-007 Lisbon, Portugal
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CTS Uninova, Faculdade de Ciências e Tecnologia, Universidade Nova de Lisboa, 2829-516 Caparica, Portugal
*
Author to whom correspondence should be addressed.
Academic Editor: Ralph Hansmann
Sustainability 2021, 13(8), 4513; https://0-doi-org.brum.beds.ac.uk/10.3390/su13084513
Received: 12 March 2021 / Revised: 6 April 2021 / Accepted: 8 April 2021 / Published: 19 April 2021
The success of a construction project is a widely discussed topic, even today, and there exists a difference of opinion. The impact of communication and conflict on project success is an important, but least addressed, issue in literature, especially in the case of underdeveloped countries. Miscommunication and conflict not only hinder the success of a project but also may lead to conflicts. The focus of this paper was to examine the impact of communication on project success with the mediating role of conflict. By using SPSS, demographics, descriptive statistics and correlation were determined. Smart PLS version 3.0 was used for confirmatory factor analysis (CFA), internal accuracy and validity estimates, hypothesis checking and mediation testing. The results showed that formal communication has a negative impact on the success of a construction project, resulting in conflicts among project team members, whereas informal communication and communication willingness have a positive impact on project success because people tend to know each other, and trust is developed. Task, process and relationship conflicts were used as mediating variables. It was found that task conflict effects the relations positively because project team members suggest different ways to do a certain task, and, hence, project success is achieved. On the contrary, process conflict and relationship conflict have a negative impact on communication and project success. Both of these conflicts lead to miscommunication, and project success is compromised. Hence, it is the responsibility of the project manager to enhance communication among project team members and to reduce the detrimental effects of process and relationship conflict on project success. View Full-Text
Keywords: communication; formal communication; informal communication; communication willingness; conflict; project manager communication; formal communication; informal communication; communication willingness; conflict; project manager
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MDPI and ACS Style

Malik, S.; Taqi, M.; Martins, J.M.; Mata, M.N.; Pereira, J.M.; Abreu, A. Exploring the Relationship between Communication and Success of Construction Projects: The Mediating Role of Conflict. Sustainability 2021, 13, 4513. https://0-doi-org.brum.beds.ac.uk/10.3390/su13084513

AMA Style

Malik S, Taqi M, Martins JM, Mata MN, Pereira JM, Abreu A. Exploring the Relationship between Communication and Success of Construction Projects: The Mediating Role of Conflict. Sustainability. 2021; 13(8):4513. https://0-doi-org.brum.beds.ac.uk/10.3390/su13084513

Chicago/Turabian Style

Malik, Summaira, Muhammad Taqi, José M. Martins, Mário N. Mata, João M. Pereira, and António Abreu. 2021. "Exploring the Relationship between Communication and Success of Construction Projects: The Mediating Role of Conflict" Sustainability 13, no. 8: 4513. https://0-doi-org.brum.beds.ac.uk/10.3390/su13084513

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