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Article

Methodology to Improve Services in Small IT Centers: Application to Educational Centers

Escuela de Ciencias e Ingeniería, Universidad a Distancia de Madrid, 28400 Collado Villalba, Spain
Received: 27 November 2020 / Revised: 29 December 2020 / Accepted: 30 December 2020 / Published: 4 January 2021
(This article belongs to the Special Issue Interactive Technology and Smart Education)
Educational centers (schools, academies, high schools, etc.) are usually small companies, which make them special in terms of management. The management of IT services is far from standard and based in home solutions. The disadvantage of this approach is clear, as it happened during the COVID-19 pandemic period. The solution to properly managing IT services is based on the use of the ITIL (Information Technology Infrastructure Library). The question is how to apply this standard that only defines the processes to implement, but does not describe the way or the order to implement them. In this article it is shown which IT processes are really needed in any educational center and the order in which they should be implemented. The method used consists of fulfilling a knowledge database with extensive information from schools, academies, and other educational centers. After that, an existing optimization model is adopted and a representative learning center is defined, which is used to propose the IT processes sequence; finally, a set of optimal IT processes and the order to implement them is defined. These ordered processes optimize the quality of IT for learning services. The main result is an ordered set of IT processes that best fit the needs of IT departments in small educational centers. View Full-Text
Keywords: IT service; process; implementation sequence; educational center IT service; process; implementation sequence; educational center
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MDPI and ACS Style

Rubio Sánchez, J.L. Methodology to Improve Services in Small IT Centers: Application to Educational Centers. Computers 2021, 10, 8. https://0-doi-org.brum.beds.ac.uk/10.3390/computers10010008

AMA Style

Rubio Sánchez JL. Methodology to Improve Services in Small IT Centers: Application to Educational Centers. Computers. 2021; 10(1):8. https://0-doi-org.brum.beds.ac.uk/10.3390/computers10010008

Chicago/Turabian Style

Rubio Sánchez, Juan L. 2021. "Methodology to Improve Services in Small IT Centers: Application to Educational Centers" Computers 10, no. 1: 8. https://0-doi-org.brum.beds.ac.uk/10.3390/computers10010008

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