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Optimization Algorithm to Sequence the Management Processes in Information Technology Departments

Escuela de Ciencias e Ingeniería, Universidad a Distancia de Madrid (UDIMA), Ctra A Coruña km38, 5 Vía de Servicio and Collado Villaba, 28400 Madrid, Spain
Academic Editor: Demos T. Tsahalis
Received: 30 April 2021 / Revised: 14 May 2021 / Accepted: 17 May 2021 / Published: 19 May 2021
The most important standard in technology services management is the Information Technology Infrastructure Library (ITIL). The literature review developed shows that one of the most important questions to answer is finding the sequence of processes to be implemented, mainly in small companies with few resources. The purpose of this paper is to show a methodology that defines an optimal specific sequence of processes for each small company depending on internal and external parameters. The main contribution of this paper is a proven methodology to obtain a particular sequence of ITIL processes specifically adapted to each company, based on a mathematical and statistical model that uses data from a web survey. Its application generates an optimal sequence of ITIL processes. The methodology has been applied with successful results in a real case, and it shows specific benefits over the previous approaches. The main learning objective of this research is a proven method to obtain an optimal sequence of processes for the implementation of ITIL in small companies. Finally, some future works are presented. View Full-Text
Keywords: ITIL; sequence; processes; small company; methodology ITIL; sequence; processes; small company; methodology
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MDPI and ACS Style

Rubio Sánchez, J.L. Optimization Algorithm to Sequence the Management Processes in Information Technology Departments. Computation 2021, 9, 60. https://0-doi-org.brum.beds.ac.uk/10.3390/computation9050060

AMA Style

Rubio Sánchez JL. Optimization Algorithm to Sequence the Management Processes in Information Technology Departments. Computation. 2021; 9(5):60. https://0-doi-org.brum.beds.ac.uk/10.3390/computation9050060

Chicago/Turabian Style

Rubio Sánchez, Juan L. 2021. "Optimization Algorithm to Sequence the Management Processes in Information Technology Departments" Computation 9, no. 5: 60. https://0-doi-org.brum.beds.ac.uk/10.3390/computation9050060

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