Next Article in Journal
Pass-Through and C Corp Outputs under TCJA
Next Article in Special Issue
The Role of Betting on Digital Credit Repayment, Coping Mechanisms and Welfare Outcomes: Evidence from Kenya
Previous Article in Journal
Non-Price Criteria for the Evaluation of the Tender Offers in Public Procurement of Ukraine
Previous Article in Special Issue
Blockchain-Enabled Corporate Governance and Regulation
Article

Industry 4.0 in Finance: The Impact of Artificial Intelligence (AI) on Digital Financial Inclusion

School of Accounting, University of Johannesburg, Johannesburg 2006, South Africa
Int. J. Financial Stud. 2020, 8(3), 45; https://0-doi-org.brum.beds.ac.uk/10.3390/ijfs8030045
Received: 3 June 2020 / Revised: 5 July 2020 / Accepted: 8 July 2020 / Published: 28 July 2020
(This article belongs to the Special Issue The Financial Industry 4.0)
This study sought to investigate the impact of AI on digital financial inclusion. Digital financial inclusion is becoming central in the debate on how to ensure that people who are at the lower levels of the pyramid become financially active. Fintech companies are using AI and its various applications to ensure that the goal of digital financial inclusion is realized that is to ensure that low-income earners, the poor, women, youths, small businesses participate in the mainstream financial market. This study used conceptual and documentary analysis of peer-reviewed journals, reports and other authoritative documents on AI and digital financial inclusion to assess the impact of AI on digital financial inclusion. The present study discovered that AI has a strong influence on digital financial inclusion in areas related to risk detection, measurement and management, addressing the problem of information asymmetry, availing customer support and helpdesk through chatbots and fraud detection and cybersecurity. Therefore, it is recommended that financial institutions and non-financial institutions and governments across the world adopt and scale up the use of AI tools and applications as they present benefits in the quest to ensure that the vulnerable groups of people who are not financially active do participate in the formal financial market with minimum challenges and maximum benefits. View Full-Text
Keywords: artificial intelligence; digital financial inclusion; finance; industry 4.0 artificial intelligence; digital financial inclusion; finance; industry 4.0
MDPI and ACS Style

Mhlanga, D. Industry 4.0 in Finance: The Impact of Artificial Intelligence (AI) on Digital Financial Inclusion. Int. J. Financial Stud. 2020, 8, 45. https://0-doi-org.brum.beds.ac.uk/10.3390/ijfs8030045

AMA Style

Mhlanga D. Industry 4.0 in Finance: The Impact of Artificial Intelligence (AI) on Digital Financial Inclusion. International Journal of Financial Studies. 2020; 8(3):45. https://0-doi-org.brum.beds.ac.uk/10.3390/ijfs8030045

Chicago/Turabian Style

Mhlanga, David. 2020. "Industry 4.0 in Finance: The Impact of Artificial Intelligence (AI) on Digital Financial Inclusion" International Journal of Financial Studies 8, no. 3: 45. https://0-doi-org.brum.beds.ac.uk/10.3390/ijfs8030045

Find Other Styles
Note that from the first issue of 2016, MDPI journals use article numbers instead of page numbers. See further details here.

Article Access Map by Country/Region

1
Back to TopTop