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Article

Factors Affecting the Use of Smart Mobile Examination Platforms by Universities’ Postgraduate Students during the COVID-19 Pandemic: An Empirical Study

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Department of Management, University of Sharjah, Sharjah 27272, United Arab Emirates
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Department of Marketing, School of Business, University of Jordan, Amman 11942, Jordan
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Department of Business Administration, Faculty of Economics and Administrative Sciences, The Hashemite University, Zarqa 13115, Jordan
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Information Systems Department, University of Sharjah, Sharjah 27272, United Arab Emirates
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Machine Learning and NLP Research Group, University of Sharjah, Sharjah 27272, United Arab Emirates
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School of Science, Engineering, and Environment, University of Salford, Manchester M5 4WT, UK
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Humanities Department, Al-Balqa Applied University, Amman 11134, Jordan
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E-Marketing and Social Media Department, Princess Sumaya University for Technology (PSUT), Amman 11941, Jordan
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Management Information Systems Department, School of Business, University of Jordan, Amman 11942, Jordan
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Author to whom correspondence should be addressed.
Academic Editors: Guendalina Capece and Flavia Di Costa
Received: 29 March 2021 / Revised: 26 April 2021 / Accepted: 29 April 2021 / Published: 30 April 2021
Recent years have seen an increasingly widespread use of online learning technologies. This has prompted universities to make huge investments in technology to augment their position in the face of extensive competition and to enhance their students’ learning experience and efficiency. Numerous studies have been carried out regarding the use of online and mobile phone learning platforms. However, there are very few studies focusing on how university students will accept and adopt smartphones as a new platform for taking examinations. Many reasons, but most recently and importantly the COVID-19 pandemic, have prompted educational institutions to move toward using both online and mobile learning techniques. This study is a pioneer in examining the intention to use mobile exam platforms and the prerequisites of such intention. The purpose of this study is to expand the Technology Acceptance Model (TAM) by including four additional constructs: namely, content quality, service quality, information quality, and system quality. A self-survey method was prepared and carried out to obtain the necessary basic data. In total, 566 students from universities in the United Arab Emirates took part in this survey. Smart PLS was used to test the study constructs and the structural model. Results showed that all study hypotheses are supported and confirmed the effect of the TAM extension factors within the UAE higher education setting. These outcomes suggest that the policymakers and education developers should consider mobile exam platforms as a new assessment platform and a possible technological solution, especially when considering the distance learning concept. It is good to bear in mind that this study is initial and designed to explore using smartphones as a new platform for student examinations. Furthermore, mixed-method research is needed to check the effectiveness and the suitability of using the examination platforms, especially for postgraduate higher educational levels. View Full-Text
Keywords: mobile examination platform; United Arab Emirates; technology acceptance model; system quality; information quality; content quality; service quality mobile examination platform; United Arab Emirates; technology acceptance model; system quality; information quality; content quality; service quality
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MDPI and ACS Style

Alshurideh, M.T.; Al Kurdi, B.; AlHamad, A.Q.; Salloum, S.A.; Alkurdi, S.; Dehghan, A.; Abuhashesh, M.; Masa’deh, R. Factors Affecting the Use of Smart Mobile Examination Platforms by Universities’ Postgraduate Students during the COVID-19 Pandemic: An Empirical Study. Informatics 2021, 8, 32. https://0-doi-org.brum.beds.ac.uk/10.3390/informatics8020032

AMA Style

Alshurideh MT, Al Kurdi B, AlHamad AQ, Salloum SA, Alkurdi S, Dehghan A, Abuhashesh M, Masa’deh R. Factors Affecting the Use of Smart Mobile Examination Platforms by Universities’ Postgraduate Students during the COVID-19 Pandemic: An Empirical Study. Informatics. 2021; 8(2):32. https://0-doi-org.brum.beds.ac.uk/10.3390/informatics8020032

Chicago/Turabian Style

Alshurideh, Muhammad T.; Al Kurdi, Barween; AlHamad, Ahmad Q.; Salloum, Said A.; Alkurdi, Shireen; Dehghan, Ahlam; Abuhashesh, Mohammad; Masa’deh, Ra’ed. 2021. "Factors Affecting the Use of Smart Mobile Examination Platforms by Universities’ Postgraduate Students during the COVID-19 Pandemic: An Empirical Study" Informatics 8, no. 2: 32. https://0-doi-org.brum.beds.ac.uk/10.3390/informatics8020032

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