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Article

Design Preconditions for Product–Service Integration

1
Department of Product Development, Faculty of Design Sciences, City Campus, University of Antwerp, 2000 Antwerp, Belgium
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Department of Management, City Campus, University of Antwerp, 2000 Antwerp, Belgium
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Antwerp Management School, 2000 Antwerp, Belgium
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Department of Economics, Quantitative Methods and Business Strategy, University of Milano–Bicocca, 20126 Milano, Italy
*
Author to whom correspondence should be addressed.
Academic Editor: Sebastian Thiede
Received: 16 February 2021 / Revised: 4 April 2021 / Accepted: 9 April 2021 / Published: 13 April 2021
User expectations regarding new products and services are evolving rapidly, forcing innovative organizations to explore new avenues for innovation, combining products and services. This paper focuses on the integrative design of product–service systems (PSSs) and builds on the servitization and service-based innovation literature. Many tools have been proposed for designing integrated PSS, with the intent to generate economic and/or sustainable impact. In this article, we focus on tools being used for bringing the user experience and intangibles in the design process. Although the literature is rich with tools and methods to optimize the PSS design process, it does not consider the full array of methods and their impact. This lack of research attention might hinder organizations developing PSS. Using in-depth interviews, this qualitative research systematically combines the extant conceptual literature on PSS design tools and processes with expert insights, thereby contextualizing how to lower thresholds in PSS design processes and how to increase the effectiveness of PSS design tools. The paper contributes to the literature on servitization and PSS by explicitly identifying twenty-one preconditions that support the PSS design process while integrating product and service innovation in close relation to the end-user. View Full-Text
Keywords: product–service systems; integrated product–service innovation; integrated logic; design process; front-end of innovation; user experience; value creation product–service systems; integrated product–service innovation; integrated logic; design process; front-end of innovation; user experience; value creation
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MDPI and ACS Style

Dewit, I.; Jacoby, A.; Matthyssens, P. Design Preconditions for Product–Service Integration. Designs 2021, 5, 29. https://0-doi-org.brum.beds.ac.uk/10.3390/designs5020029

AMA Style

Dewit I, Jacoby A, Matthyssens P. Design Preconditions for Product–Service Integration. Designs. 2021; 5(2):29. https://0-doi-org.brum.beds.ac.uk/10.3390/designs5020029

Chicago/Turabian Style

Dewit, Ivo; Jacoby, Alexis; Matthyssens, Paul. 2021. "Design Preconditions for Product–Service Integration" Designs 5, no. 2: 29. https://0-doi-org.brum.beds.ac.uk/10.3390/designs5020029

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