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Article

User Perception on Key Performance Indicators in an In-Service Office Building

1
Department of Civil Engineering, Architecture and Georesources, Instituto Superior Técnico, Universidade de Lisboa, Av. Rovisco Pais, 1049-001 Lisbon, Portugal
2
CERIS, Instituto Superior Técnico, Universidade de Lisboa, Av. Rovisco Pais, 1049-001 Lisbon, Portugal
3
School of Engineering and the Built Environment, Edinburgh Napier University, Edinburgh EH10 5DT, UK
*
Author to whom correspondence should be addressed.
Academic Editor: Youssef Georges Diab
Received: 24 January 2021 / Revised: 22 February 2021 / Accepted: 24 February 2021 / Published: 15 March 2021
A holistic understanding of the correlations between supply and demand in buildings forms the basis for their performance assessment. This paper aims to reinterpret a set of Key Performance Indicators (KPIs) that influence users’ satisfaction from different perspectives. Fieldwork was carried out in an office building following a detailed review on KPIs by conducting user surveys. This study highlights the need to organize specific indicators to focus on the usability of workplaces and, where and when required, through an iterative process, understand the user perception of performance indicators in usage conditions. This methodology is applicable for organizations to understand the main existing in-service problems, and could improve the building’s performance over time. Survey results showed that hygiene was the most recognizable influence on users’ satisfaction and indoor air quality was the less well-known in the assessment results. User perception results can be compared to other office buildings results to benchmark good practices and should also be investigated for the post-COVID-19 period. View Full-Text
Keywords: building performance; in-service buildings; indicators for assessment; user perception building performance; in-service buildings; indicators for assessment; user perception
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MDPI and ACS Style

Pestana, T.; Flores-Colen, I.; Pinheiro, M.D.; Sajjadian, S.M. User Perception on Key Performance Indicators in an In-Service Office Building. Infrastructures 2021, 6, 45. https://0-doi-org.brum.beds.ac.uk/10.3390/infrastructures6030045

AMA Style

Pestana T, Flores-Colen I, Pinheiro MD, Sajjadian SM. User Perception on Key Performance Indicators in an In-Service Office Building. Infrastructures. 2021; 6(3):45. https://0-doi-org.brum.beds.ac.uk/10.3390/infrastructures6030045

Chicago/Turabian Style

Pestana, Teresa, Inês Flores-Colen, Manuel D. Pinheiro, and Seyed M. Sajjadian 2021. "User Perception on Key Performance Indicators in an In-Service Office Building" Infrastructures 6, no. 3: 45. https://0-doi-org.brum.beds.ac.uk/10.3390/infrastructures6030045

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