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Administrative Sciences
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Tourism Destination Management
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Tourism Destination Management

A special issue of Administrative Sciences (ISSN 2076-3387).

Deadline for manuscript submissions: closed (30 June 2019) | Viewed by 20541

Printed Edition Available!
A printed edition of this Special Issue is available here.

Special Issue Editors

Prof. Dr. Manuel Rodríguez-Díaz

E-Mail Website
Guest Editor
Department of Economics and Business, University of Las Palmas de Gran Canaria, 35017 LasPalmas, Spain
Interests: destination management; destination marketing; distribution channels; logistic and supply chain management; online reputation; tourism marketing
Special Issues, Collections and Topics in MDPI journals
Dr. Tomás F. Espino-Rodríguez

E-Mail Website
Guest Editor
Department of Economics and Business, University of Las Palmas de Gran Canaria, 35017 LasPalmas, Spain
Interests: outsourcing, hospitality and tourism; supply chain management; operations management

Special Issue Information

Dear Colleagues,

This Special Issue is aimed at studies focused on the management of tourist destinations. Destinations are complex and adaptive systems, where the different elements that make them up have to be oriented towards achieving a common objective that improves the competitiveness of the destination. Five main lines of research on tourist destinations can be established: 1) the management, planning and marketing of destinations, with special attention to the tourism supply chain, communication and integral management; 2) the sustainability of resources and capabilities; 3) the renewal of destinations in order to update their offer and main resources to maintain competitiveness; 4) online reputation and communication through social media in order to create and enhance a strong brand image and customer loyalty; and 5) the application of new technologies in order to develop smart destinations where the techniques for managing big data, machine learning and artificial intelligence in the individual or collective elements of destination are implemented.

Dr. Manuel Rodríguez-Díaz
Dr. Tomás F. Espino-Rodríguez
Guest Editors

Manuscript Submission Information

Manuscripts should be submitted online at www.mdpi.com by registering and logging in to this website. Once you are registered, click here to go to the submission form. Manuscripts can be submitted until the deadline. All papers will be peer-reviewed. Accepted papers will be published continuously in the journal (as soon as accepted) and will be listed together on the special issue website. Research articles, review articles as well as short communications are invited. For planned papers, a title and short abstract (about 100 words) can be sent to the Editorial Office for announcement on this website.

Submitted manuscripts should not have been published previously, nor be under consideration for publication elsewhere (except conference proceedings papers). All manuscripts are thoroughly refereed through a single-blind peer-review process. A guide for authors and other relevant information for submission of manuscripts is available on the Instructions for Authors page. Administrative Sciences is an international peer-reviewed open access quarterly journal published by MDPI.

Please visit the Instructions for Authors page before submitting a manuscript. Submitted papers should be well formatted and use good English. Authors may use MDPI's English editing service prior to publication or during author revisions.

Keywords

  • Destination management
  • Destination planning
  • Destination marketing
  • Destination competitiveness
  • Destination positioning
  • Destination sustainability
  • Destination renovation
  • Destination reputation
  • Destination image
  • Destination big data
  • Smart destination
  • Hotel offer
  • Destination demand
  • Complementary offer
  • Destination security
  • Tourism supply chain
  • Social media destination
  • Online communication destination
  • E-WOM destination
  • Destination relational capabilities
  • Destination resources and capabilities
  • Revenue Management and prices
  • Positioning and integrated communication of tourist destinations
  • Management and development of tourism in natural and rural areas
  • Management and development of urban and cultural tourism
  • Management and development of tourism in coastal destinations and coastal areas
  • Quality management systems for tourist destinations
  • Sustainable management of tourism destinations
  • Implementation of tourism destination strategy: project management and monitoring
  • Management and Organization of the tourist destination: DMO
  • Human team management
  • Governance of tourism destinations

Published Papers (5 papers)

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Research

18 pages, 715 KiB  
Article
A Rating of the Online Reputation Balance in Lodgings
by Manuel Rodríguez-Díaz, Raquel Alonso-González, Crina Isabel Rodríguez-Voltes and Ana Cristina Rodríguez-Voltes
Adm. Sci. 2019, 9(3), 58; https://0-doi-org.brum.beds.ac.uk/10.3390/admsci9030058 - 13 Aug 2019
Cited by 3 | Viewed by 2895
Abstract
Online reputation is a strategic aspect of lodgings’ image and commercialization. Websites containing tourism reviews have increased their influence on customers’ decisions, leading to the effective management of Internet social media accounts. Customer evaluations of lodgings vary across websites because of differences in [...] Read more.
Online reputation is a strategic aspect of lodgings’ image and commercialization. Websites containing tourism reviews have increased their influence on customers’ decisions, leading to the effective management of Internet social media accounts. Customer evaluations of lodgings vary across websites because of differences in the scales used, the variables measured, and the reliability of opinions. The diverse information available on the Internet can produce communication problems in lodgings because the evaluations on online portals can differ. The objective of this paper is to propose an indicator to establish the rating of the online reputation balance, so that lodgings can determine the level of coherence of their communication and image on the Internet. One target for lodging community managers should be to converge different evaluations around a similar value that defines a coherent and real online reputation. The indicator proposed is tested on lodgings of distinct categories in different tourism destinations. Among the aims of the study is to try to provide a simple and practical method for directors to improve the management of hotel communication on the Internet. This is an issue for which research should propose methodologies because it is a new challenge for the competitiveness of accommodations. Full article
(This article belongs to the Special Issue Tourism Destination Management)
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27 pages, 1517 KiB  
Article
Determining the Relationships between Price and Online Reputation in Lodgings
by Manuel Rodríguez-Díaz, Crina Isabel Rodríguez-Voltes and Ana Cristina Rodríguez-Voltes
Adm. Sci. 2019, 9(3), 53; https://0-doi-org.brum.beds.ac.uk/10.3390/admsci9030053 - 29 Jul 2019
Cited by 3 | Viewed by 2760
Abstract
Currently, lodgings’ competitiveness depends on pricing, based on the online reputation measured by quantitative scales of variables. The purpose of this article is to analyze the different prices set by lodgings by season in relation to the variables that measure their online reputation. [...] Read more.
Currently, lodgings’ competitiveness depends on pricing, based on the online reputation measured by quantitative scales of variables. The purpose of this article is to analyze the different prices set by lodgings by season in relation to the variables that measure their online reputation. This is an essential aspect in determining prices competitively in a constantly changing market. The study analyzes the offer of three tourist destinations (Gran Canaria and Tenerife in Spain and Agadir in Morocco) and online customer reviews on the quality of service, value, and added value obtained from Booking.com. Bivariate regressions with different functions were carried out to determine which one best matches these variables to the prices. The results show that added value has the greater relationship with prices. The cubic and quadratic functions have the best fit between quality of service and added value with regard to lodging prices. Based on the results obtained, it is possible to determine the most competitive prices lodgings can set depending on the quality of service and the added value offered to customers. To the extent that destinations from different countries are analyzed, the research reaches an international scope that is in line with the competitive reality of the tourism market. Full article
(This article belongs to the Special Issue Tourism Destination Management)
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16 pages, 449 KiB  
Article
How to Carry out the Transition towards a More Circular Tourist Activity in the Hotel Sector. The Role of Innovation
by Carmen Florido, Marta Jacob and Margarita Payeras
Adm. Sci. 2019, 9(2), 47; https://0-doi-org.brum.beds.ac.uk/10.3390/admsci9020047 - 25 Jun 2019
Cited by 29 | Viewed by 7145
Abstract
Tourism causes important environmental impacts and can generate great pressure on local resources, such as land, water, energy and food, generating large amounts of waste, as well as problems of congestion, noise and air pollution. The circular economy is presented as an alternative [...] Read more.
Tourism causes important environmental impacts and can generate great pressure on local resources, such as land, water, energy and food, generating large amounts of waste, as well as problems of congestion, noise and air pollution. The circular economy is presented as an alternative model to the linear model, which recognizes the fundamental role of the environment, its functions and the interaction between the environment and the economic system. The hotel sector and the tourism sector in general, have been criticized for not adequately addressing environmental problems and global warming. In order to carry out the transition to a circular economy (CE), it is essential to innovate in business models, designing a circular business model. The objective of this work is to design guidelines on possible actions and opportunities that allow us to carry out a successful transition towards a circular model in hotel companies, as well as to design a model for this transition in a tourism destination, analyzing the roles of the different agents in this transition. Findings identified the main opportunities and benefits of this transition in the hotel sector and describes a three-axis model to carry out this transition in a tourism destination, identifying the roles of public administrations and DMOs, resident population and the tourism sector. Future research implications are also discussed. Full article
(This article belongs to the Special Issue Tourism Destination Management)
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23 pages, 646 KiB  
Article
The Role of the Geographical Textbooks in Grounding Negative Stereotypes of a Tourism Destination—The Case of Upper Silesian Conurbation in Poland
by Mariusz Szubert and Michał Żemła
Adm. Sci. 2019, 9(2), 42; https://0-doi-org.brum.beds.ac.uk/10.3390/admsci9020042 - 15 Jun 2019
Cited by 3 | Viewed by 3375
Abstract
Tourists’ decisions on selecting their destinations are driven by their imagination of available offers, rather than by the real offers. The special role of the image of tourism destination in the process of building a competitive position result, among other things, comes from [...] Read more.
Tourists’ decisions on selecting their destinations are driven by their imagination of available offers, rather than by the real offers. The special role of the image of tourism destination in the process of building a competitive position result, among other things, comes from the fact the image is a factor of competitiveness influenced by both intentional and accidental actions of entities, whom are active in a particular tourism destination as well as environmental elements, which are beyond the influence of these entities. The cities of the Upper Silesian Conurbation were for many years perceived as completely dominated by heavy industry. Nowadays, after significant changes in their economy and environment, local authorities are struggling to fight that negative perception. The aim of the paper is to examine if the negative image of the Conurbation is grounded by the textbooks for geography for secondary schools in Poland. The textbooks were studied using the content analysis as an example of important autonomous sources of information. Particular stress was put on analysis of the heading and pictures in the chapters on the Conurbation. The results prove that industrial image of the region is being grounded by the geography textbooks. It was discovered that the picture of Upper Silesian Conurbation that might be found in researched textbooks is almost identical with what was previously presented in the literature as tourists’ perception of the Conurbation. The results prove the role of the textbooks and the whole school education as factors shaping the image of particular places that people have also as adults. That role was neither researched nor clearly stated in the literature so far. Full article
(This article belongs to the Special Issue Tourism Destination Management)
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27 pages, 630 KiB  
Article
Information Clues and Emotional Intentions: A Case Study of the Regional Image of the Cultural and Creative Community
by Yulin Chen
Adm. Sci. 2019, 9(2), 39; https://0-doi-org.brum.beds.ac.uk/10.3390/admsci9020039 - 24 May 2019
Cited by 3 | Viewed by 3437
Abstract
In order to capture the value of cultural creativity, this study explored regional cultural creativities with different creative forms to understand how people interpret and interact with various regional cultural creative images. This was done by analyzing the abstract (performance) type of cultural [...] Read more.
In order to capture the value of cultural creativity, this study explored regional cultural creativities with different creative forms to understand how people interpret and interact with various regional cultural creative images. This was done by analyzing the abstract (performance) type of cultural creativity and the figurative (commodity) type of cultural creativity, in order to understand how existing regional cultural creativities operate information threads in social media, and how the different forms of content may lead to different levels of participation and feedback. The Cloud Gate Dance Theater can be taken as an example of an abstract cultural creation (performance type), and Green-in-hand as an example of a figurative cultural creativity (commodity type). In this study, all user page content for the period 1 January 2011, to 31 December 2018, and the number of user comments for each post were analyzed, for a total of 4784 posts. Computer science, data mining, big data, and social network analysis were combined to verify the findings of the analyses. Through an application programming interface (API), data and information in social media is extracted. Then data filtering, storage, and analysis is performed with meaningful information extracted for interpretation and for use in text mining to explore the relationship with the public based on content attributes. This study first verifies that the regional image is consistent with the social image location. Second, the information cues results found that information cues could be organized into region personality through any direct or indirect contact. Third, emotional clues can evoke emotions and self-expression, which is seen as an important clue to region emotions. In addition, this study also provides a conceptual framework for understanding how different forms of information, in regards to social management of existing regional cultural creativities, leads to varying levels of participation. Understanding the form of information is a key factor in the acceptance of information by the public. It is a reminder for cultural and creative institutions of the importance of text and images, and of figurative and abstract information planning in social content. In order to improve the competitiveness of the destination, using content interaction through social media to create and enhance a strong brand image is important. Full article
(This article belongs to the Special Issue Tourism Destination Management)
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