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Business Process Management
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Business Process Management

A special issue of Information (ISSN 2078-2489). This special issue belongs to the section "Information Processes".

Deadline for manuscript submissions: closed (20 February 2022) | Viewed by 27930

Special Issue Editors

Prof. Dr. Agnieszka Zakrzewska-Bielawska

E-Mail Website
Guest Editor
Head of Department of Management, The Faculty of Organization and Management, Lodz University of Technology
Interests: strategic management; inter-organizational relations and networks; ambidexterity in management; high-technology business development; dynamics and strategies of coopetition
Prof. Dr. Robert Stanisławski

E-Mail Website
Guest Editor
Department of European Integration and International Marketing, Lodz University of Technology
Interests: inter-organizational management; SME’s; innovation and innovativeness; open innovation; (euro)logistics; common market; integration in Europe

Special Issue Information

Dear Colleagues,

The new century is characterized by dynamic development of new trends and management methods. Substantial significance is attributed to increasing the role of business process management (BPM), understood as a holistic approach to management, focusing on the adaptation of all aspects of management aimed at improving customer satisfaction. It promotes the efficiency of the company through innovative development, thus integrating with business intelligence class information technology. BPM tries to improve the management process on a continuous basis, so it can be described as a “process optimization process” because it enables organizations to be more effective in achieving their business goals. BPM focuses on changes in a more favorable way than the traditional approach in management. On long-term, BPM is concentrated on tangible and intangible resources (i.e., knowledge). BPM also uses the alternative names of corporate performance management (CPM) and enterprise performance management (EPM).

BPM implementation requires intensification of internal and external organizational changes. In the first case, this means ensuring full visibility of processes taking place in the organization. Appropriate software tools are used for this, with the support of special electronic systems. Business process management helps to automate, analyze, monitor, and constantly improve business processes in terms of efficiency gains and cost reduction—in various areas of business operations. In the second case, attention is focused on establishing relationships with external entities (creating cooperation networks) with a view to better and more efficient customer service.

This Special Issue on business process management is aimed at industrial and academic researcher applying development processes and methods in deferent companies’ areas in solving managerial problems. The key areas of this Special Issue include but are not limited to: using various innovative solutions (automation and optimization of processes); BPM tools in company management; BPM modeling, design, and analysis; organizational cooperation in implementing process solutions; process efficiency and improvement of customer service efficiency; good practices (examples of implementations).

Prof. Dr. Agnieszka Zakrzewska-Bielawska
Prof. Dr. Robert Stanisławski
Guest Editors

Manuscript Submission Information

Manuscripts should be submitted online at www.mdpi.com by registering and logging in to this website. Once you are registered, click here to go to the submission form. Manuscripts can be submitted until the deadline. All submissions that pass pre-check are peer-reviewed. Accepted papers will be published continuously in the journal (as soon as accepted) and will be listed together on the special issue website. Research articles, review articles as well as short communications are invited. For planned papers, a title and short abstract (about 100 words) can be sent to the Editorial Office for announcement on this website.

Submitted manuscripts should not have been published previously, nor be under consideration for publication elsewhere (except conference proceedings papers). All manuscripts are thoroughly refereed through a single-blind peer-review process. A guide for authors and other relevant information for submission of manuscripts is available on the Instructions for Authors page. Information is an international peer-reviewed open access monthly journal published by MDPI.

Please visit the Instructions for Authors page before submitting a manuscript. The Article Processing Charge (APC) for publication in this open access journal is 1600 CHF (Swiss Francs). Submitted papers should be well formatted and use good English. Authors may use MDPI's English editing service prior to publication or during author revisions.

Keywords

  • innovation in BPM
  • logistics solutions in BPM - different arias of BPM
  • tools of BPM
  • cooperation in BPM
  • results of BPM
  • modeling processes

Published Papers (6 papers)

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Research

18 pages, 457 KiB  
Article
Retail System Scenario Modeling Using Fuzzy Cognitive Maps
by Alina Petukhova and Nuno Fachada
Information 2022, 13(5), 251; https://0-doi-org.brum.beds.ac.uk/10.3390/info13050251 - 13 May 2022
Cited by 3 | Viewed by 2191
Abstract
A retail business is a network of similar-format grocery stores with a sole proprietor and a well-established logistical infrastructure. The retail business is a stable market, with low growth, limited customer revenues, and intense competition. On the system level, the retail industry is [...] Read more.
A retail business is a network of similar-format grocery stores with a sole proprietor and a well-established logistical infrastructure. The retail business is a stable market, with low growth, limited customer revenues, and intense competition. On the system level, the retail industry is a dynamic system that is challenging to represent due to uncertainty, nonlinearity, and imprecision. Due to the heterogeneous character of retail systems, direct scenario modeling is arduous. In this article, we propose a framework for retail system scenario planning that allows managers to analyze the effect of different quantitative and qualitative factors using fuzzy cognitive maps. Previously published fuzzy retail models were extended by adding external factors and combining expert knowledge with domain research results. We determined the most suitable composition of fuzzy operators for the retail system, highlighted the system’s most influential concepts, and how the system responds to changes in external factors. The proposed framework aims to support senior management in conducting flexible long-term planning of a company’s strategic development, and reach its desired business goals. Full article
(This article belongs to the Special Issue Business Process Management)
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9 pages, 963 KiB  
Article
Business Process Re-Engineering: A Literature Review-Based Analysis of Implementation Measures
by Aljazzi Fetais, Galal M. Abdella, Khalifa N. Al-Khalifa and Abdel Magid Hamouda
Information 2022, 13(4), 185; https://0-doi-org.brum.beds.ac.uk/10.3390/info13040185 - 05 Apr 2022
Cited by 8 | Viewed by 10887
Abstract
Business process re-engineering (BPR) is an approach to improving organizational performance. It evolved mostly within the private sector to maintain a successful business model despite increasing global competition. BPR presents a fundamental improvement in the essential organizational design. This paper investigates recent studies [...] Read more.
Business process re-engineering (BPR) is an approach to improving organizational performance. It evolved mostly within the private sector to maintain a successful business model despite increasing global competition. BPR presents a fundamental improvement in the essential organizational design. This paper investigates recent studies of BPR and identifies the success factors of BPR projects and their connection to the human–technology–organization (HTO) framework. By examining the relevant literature, we study various factors and their effects on the implementation of BPR and how these factors can affect process performance, successfully or otherwise. The aim is to study the literature to determine the success factors and challenges for BPR in the HTO framework. The article concludes by emphasizing the factors that will help to allow BPR to be implemented with a wider use in different sectors. Full article
(This article belongs to the Special Issue Business Process Management)
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21 pages, 2110 KiB  
Article
Exploring Business Strategy Modelling with ArchiMate: A Case Study Approach
by Fotis Kitsios, Maria Kyriakopoulou and Maria Kamariotou
Information 2022, 13(1), 31; https://0-doi-org.brum.beds.ac.uk/10.3390/info13010031 - 12 Jan 2022
Cited by 4 | Viewed by 4168
Abstract
Enterprise architecture (EA) is a high-level abstraction of a business’ levels that aids in organizing planning and making better decisions. Researchers have concluded that the scope of EA is not focused only on technology planning but that the lack of business strategy and [...] Read more.
Enterprise architecture (EA) is a high-level abstraction of a business’ levels that aids in organizing planning and making better decisions. Researchers have concluded that the scope of EA is not focused only on technology planning but that the lack of business strategy and processes is the most important challenge of EA frameworks. The purpose of this article is to visualize the business strategy of a company using ArchiMate. Having a better understanding of how the concepts of strategic planning are used in businesses, we hope to improve their modelling with ArchiMate. This article adds to the existing literature by evaluating existing EA modelling languages and their skillfulness in model strategy. Furthermore, this article contributes to the identification of challenges in modelling and investigation of the ease of the use of language in the field of strategic planning. Furthermore, this article provides an approach to practitioners and EA architects who are attempting to develop efficient EA modelling projects and solve business complexity problems. Full article
(This article belongs to the Special Issue Business Process Management)
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21 pages, 2896 KiB  
Article
Hypergraph Application on Business Process Performance
by Khawla Bouafia and Bálint Molnár
Information 2021, 12(9), 370; https://0-doi-org.brum.beds.ac.uk/10.3390/info12090370 - 13 Sep 2021
Cited by 2 | Viewed by 2244
Abstract
The modeling of the graphical representation of business processes (BP) or workflows in enterprise information systems (IS) is often to represent various activities, entities, relations, functions, and communicate between them in an enterprise to achieve the major goal of operational support. In this [...] Read more.
The modeling of the graphical representation of business processes (BP) or workflows in enterprise information systems (IS) is often to represent various activities, entities, relations, functions, and communicate between them in an enterprise to achieve the major goal of operational support. In this work, we decided to use graph representation approaches, especially hypergraphs to depict the complex relationships that exist among the artifacts and constituents of BP for more efficient and accurate manipulations. We used bipartite and further hypergraph formats for storing and curating data. We have investigated the various descriptive languages and representation models of BP as process modeling, workflow and process integration, and object-oriented (OO) languages. We have carried out experiments using different approach combinations, but for observing quiltedrepresentation, we focused on the main consistencies of “DBP”. As the final approach, we used the “DBP” stream and data schemes that are defined by us to proceed with using pure Python for manually generating data and external Python libraries to store, curate, and visualize “DBP”. Full article
(This article belongs to the Special Issue Business Process Management)
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19 pages, 258 KiB  
Article
Internal Determinants in the Field of RPA Technology Implementation on the Example of Selected Companies in the Context of Industry 4.0 Assumptions
by Piotr Marciniak and Robert Stanisławski
Information 2021, 12(6), 222; https://0-doi-org.brum.beds.ac.uk/10.3390/info12060222 - 24 May 2021
Cited by 18 | Viewed by 3868
Abstract
As part of the assumptions of Industry 4.0. many modern technologies are developing. One of them is robotic process automation (RPA). It allows the replacement of human labor with robots, thus increasing the production capacity of enterprises. In practice, the implementation of RPA [...] Read more.
As part of the assumptions of Industry 4.0. many modern technologies are developing. One of them is robotic process automation (RPA). It allows the replacement of human labor with robots, thus increasing the production capacity of enterprises. In practice, the implementation of RPA takes place through two solutions (models): using the services of an external entity offering RPA (service insourcing) or creating your own center of excellence (CoE). The use of both solutions is influenced by numerous conditions (determinants), among which we can mention benefits on the one hand and threats on the other. They are very different and depend on the model used. In this article, attempts were made to identify and determine their impact on the selection of the appropriate model from the point of view of the company (the purpose of the article). The research used two cases of entities implementing RPA on the basis of opposites, i.e., two different models, in which the discussed technology is treated as an important element of their automation. The achieved results indicate that there is no universalism, and their dominant feature is individualism concerning both enterprises and the solutions they implement. This is undoubtedly the effect of the currently too shallow RPA market, as well as the small number of entities using technologies based on intelligent systems. This is a serious research gap, which along with RPA growth will be reduced as a result of more and more intensive research in this field. Full article
(This article belongs to the Special Issue Business Process Management)
12 pages, 347 KiB  
Article
The Nature of Employee–Organization Relationships at Polish Universities under Pandemic Conditions
by Iwona Staniec
Information 2021, 12(4), 174; https://0-doi-org.brum.beds.ac.uk/10.3390/info12040174 - 19 Apr 2021
Cited by 4 | Viewed by 2466
Abstract
(1) Background: The aim of this study is to describe manager–employee and employee–employee relations during the COVID-19 pandemic and their impact on measures of the likely use of elements of remote teaching by university employees in the future. (2) Methods: The study used [...] Read more.
(1) Background: The aim of this study is to describe manager–employee and employee–employee relations during the COVID-19 pandemic and their impact on measures of the likely use of elements of remote teaching by university employees in the future. (2) Methods: The study used a descriptive-correlation research design with a survey as the primary instrument for data gathering. A total of 732 personnel took part in the survey, selected by a convenience sampling technique. The researchers used an adapted and modified instrument to gather data. The instrument underwent a reliability test. This study used structural equation modeling to confirm hypotheses. (3) Results: It was shown that manager–employee relations at Polish universities during the COVID-19 pandemic were of low quality. However, employee–employee relations were of above-average quality, and have a significant positive impact on intentions to use elements of remote working in the future. (4) Conclusions: Based on the results of the study, some general recommendations are presented for change management and relationship-building. Full article
(This article belongs to the Special Issue Business Process Management)
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