Dear colleagues,

Currently, two of the most relevant and mentioned terms in tourism are environmental sustainability and customer experience. This Special Issue aims to shed light on how far the hospitality industry’s efforts in environmental sustainability influence a more positive tourist experience.

Environmental sustainability is now a major concern for governments and the public at large. This concern has been driven by the undesirable consequences of economic and demographic growth on the consumption of natural resources. The tourism sector is no stranger to this concern for the planet given its significant impact on the natural environment and the consumption of non-renewable resources.

Therefore, the hospitality industry is immersed in a process of adapting its business model to a paradigm based on the use of renewable energies, the efficient use of natural resources, and the recycling of waste, with the aim of minimizing its impact on the environment. This transformation requires considerable investment of financial resources and the modification of internal procedures, and the question is whether customers value the efforts made by the hospitality industry in this direction and whether they have a positive impact on their assessment and, in turn, on the business results.

Hotels are under pressure from their customers to adopt environmental practices that meet their environmental expectations and demands. Travelers increasingly expect to stay in accommodation with a minimal ecological footprint. The hospitality industry increasingly takes this environmental dimension into account as part of its aim to offer positive and satisfactory experiences to its customers.

There is a need for empirical research to understand the question of environmental sustainability and customer experience in the hospitality industry and to study the interaction between the two concepts. This Special Issue aims to close these gaps with papers analyzing the nature of the relationship between customers’ perceptions of the environmental practices in tourism accommodation and their customer experiences and levels of satisfaction. Thus, for this Special Issue, we welcome papers dealing with case studies, literature reviews, survey findings, analytical methods, and tools that explain the interaction of sustainable tourism experiences. Some examples that can be included as topics of interest could be:

studies of the sustainable hospitality industry and tourism experience cases; studies of tourism behavior (tourism experiences measurement, perception of sustainability, tourism engagement/loyalty/satisfaction/recommendation, and so on); cross-cultural studies of sustainable tourism experiences in the hospitality industry; corporate social responsibility initiatives (economic, social, and environmental) in the hospitality industry and tourism experiences.

Prof. Dr. Miguel Ángel Moliner
Prof. Rosa María Rodríguez
Prof. Dr. Diego Monferrer-Tirado
Guest Editors

Manuscript Submission Information

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Submitted manuscripts should not have been published previously, nor be under consideration for publication elsewhere (except conference proceedings papers). All manuscripts are thoroughly refereed through a single-blind peer-review process. A guide for authors and other relevant information for submission of manuscripts is available on the Instructions for Authors page. Sustainability is an international peer-reviewed open access semimonthly journal published by MDPI.

Please visit the Instructions for Authors page before submitting a manuscript. The Article Processing Charge (APC) for publication in this open access journal is 2400 CHF (Swiss Francs). Submitted papers should be well formatted and use good English. Authors may use MDPI's English editing service prior to publication or during author revisions.

• tourist experience
• environmental sustainability
• tourist satisfaction
• hospitality industry