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Rethinking the Subjective Wellbeing for a New Workplace Scenario

A special issue of Sustainability (ISSN 2071-1050). This special issue belongs to the section "Psychology of Sustainability and Sustainable Development".

Deadline for manuscript submissions: closed (30 November 2021) | Viewed by 93497

Special Issue Editors


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Guest Editor
Financial Economics and Accounting, Universidad Loyola Andalucía, 14004 Córdoba, Spain
Interests: workplace conditions on audit profession; corporate governance in religious organizations

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Guest Editor
School of Psychology, University of Santiago of Chile, Santiago 9170002, Chile
Interests: educational policies; equity and social inclusion

Special Issue Information

Dear Colleagues,

This research topic is particularly concerned with manuscripts that reflect on the wellbeing of workers, given the changes that are taking place in the work context. This Special Issue, therefore, focuses on both those changes motivated by the health, economic, the social consequences of the worldwide pandemic, and the other factors that are reshaping the jobs (e.g., robotization) with logical implications on the wellbeing, health, and productivity of employees and organizations. Finally, corporate social responsibility requires an exercise in transparency about working conditions and the promotion of decent work, because business plays a critical role in this promotion (Chay and Kern, 2020). Therefore, finding practical and reliable measurements of subjective wellbeing in CSR reports is a new challenge.

Dear Colleagues,

From the public health policies view, the promotion of subjective wellbeing is a must because it exerts a positive influence on employee health and longevity (Diener & Chan, 2013). The International Labour Organization (ILO) promotes changes to achieve decent jobs, and one of the main challenges is to mitigate the intense pressure to adapt workplace conditions to meet with new organizational goals (Muñiz et al. 2017; Ariza et al., 2017).

subjective wellbeing has been widely addressed in the literature. In 1999, Diener et al. reviewed three decades of work on this topic, and Danna and Griffith (1999) conceptualized previous research on wellbeing in the workplace. Twenty years later, Diener et al. (2018) quantify more than 170,000 articles and books concerning this topic published in academia.

The concept of wellbeing has been approached from different perspectives (Waterman, 1993; Keyes et al., 2002; Ryan and Deci, 2001 and 2008, Huta and Ryan, 2010). A subjective approach, called hedonic, which focuses on enjoyment, pleasure, and comfort, versus another psychological approach, called eudemonic, whose characteristic is meaning, and personal growth through more profound principles. From this point of view, Diener et al. (2010) developed an integrative proposal according to which three dimensions would integrate subjective wellbeing:

  1. General with life (hedonic paradigm);
  2. Positive and negative feelings (hedonic paradigm);
  3. Flourishing (eudemonic paradigms), as a state of positive mental health.

Organizations invest plenty of resources in the recruitment of employees. If these workers experience poor health and less wellbeing, they will have lower performance, will make worse decisions, will be less disposed to absenteeism (Boyd, 1997) and, consequently, will decrease their contributions to the organization's performance (Price and Hooijberg, 1992). Analyzing cross-sectional and longitudinal studies, Warr and Nielsen (2018) have found a small-to-moderate relationship between wellbeing and performance. They highlight the role of moderating variables, such as personal discretion, professional-grade, or expected benefits for this correlation.

The world is going through convulsed times that are causing a profound revolution in the workplace for many jobs. One of the most visible and immediate changes is the generalization of e-working due to the health, economic, and social crisis caused by COVID-19. Claralampous et al. (2018) review e-working research and found that e-workers can benefit from a better work–life balance; however, adverse effects exist and are related to social and professional isolation or technostress, among others. Therefore, different factors, such as the preferences and personality of the employee, influence the impact of e-working on wellbeing. In this new workplace framework, the psychological contract between the organization and the employees must be adjusted. A second challenge comes from the robotization and computerization of jobs. In this sense, Frey and Osborne (2013) estimate that 47% of posts are at risk for these reasons. The role of smart technology, artificial intelligence, robotics, and algorithms in the workplace will affect psychological wellbeing and the awareness of new technologies will decrease organizational commitment and career satisfaction and will increase depression and cynicism (Brougham and Haar, 2018). Finally, corporate social responsibility requires an exercise of transparency about the working conditions and the promotion of decent work, because business plays a critical role in this promotion (Chay and Kern, 2020). Therefore, a new challenge is to find practical and reliable measurements of subjective wellbeing in CSR reports.

Without a doubt, the work environment and jobs are being redesigned day by day to adapt to a new reality that, a few months ago, we did not even imagine. This tsunami has forced us to "quarantine" everything the academy knew about different personal, organizational. and contextual factors that determined the wellbeing of employees.

This research topic particularly concerns manuscripts that reflect on the wellbeing of workers, given the changes that are taking place in the work context. This Special Issue, therefore, focuses on both those changes motivated by the health, economic, and social consequence of the worldwide pandemic, and other factors that are reshaping jobs (e.g., robotization) with logical implications on the wellbeing, health, and productivity of employees and organizations.

This Special Issue is open, but not limited, to the following themes:

→ Wellbeing

→ Covid-19

→ Technostress

→ Job design

→ Health

→ Productivity

→ Technological innovation

→ Digital and robotic transformation

→ New forms of employment

→ Work organization

→ Work-life balance

→ Work-related health outcomes

→ Future of work

→ Working conditions

→ Decent work

→ Corporate Social Responsibility

→ Occupational safety and health

→ Future work skills

→ Future personal resource

→ Sustainability

Prof. Dr. Horacio Molina-Sánchez
Prof. Dr. Gabriele Giorgi
Dr. Dante Castillo Guajardo
Prof. Antonio Ariza-Montes
Guest Editors

References:

  1. Ariza-Montes, A.; Leal-Rodríguez, A.L.; Rodríguez-Félix, L.; Albort-Morant, G. Can an Internal Locus of Control and Social Support ReduceWork-Related Levels of Stress and Strain? A Comparative Study Between Spanish Owners and Managers. J. Occup. Environ. Med. 2017, 59, 903–912.
  2. Boyd, A. Employee traps-corruption in the workplace. Manag. Rev. 1997, 86, 9–10.
  3. Brougham, D.; Haar, J. Smart Technology, Artificial Intelligence, Robotics, and Algorithms (STARA): Employees’ perceptions of our future workplace, Journal of Management & Organization, 2018. 24, 2, 239–257
  4. Charalampous, M.; Grant, C.; Tramontano, C.; Michailidis, E., Systematically reviewing remote e-workers’ well-being at work: a multidimensional approach. European Journal of Work and Organizational Psychology, 2018, https://0-dx-doi-org.brum.beds.ac.uk/10.1080/1359432X.2018.1541886
  5. Chia, A., Kern, M.L. Subjective Wellbeing and the Social Responsibilities of Business: an Exploratory Investigation of Australian Perspectives. Applied Research Quality Life. 2020. https://0-doi-org.brum.beds.ac.uk/10.1007/s11482-020-09846-x
  6. Danna, K.; Griffin, R. W. Health and wellbeing in the workplace: A review and synthesis of the literature. Journal of Management, 1999, 25, 3, 357–384
  7. Diener, E.; Lucas, R. E.; Oishi, S. Advances and Open Questions in the Science of Subjective Well.-being. Collabra Psychol. 2018, 4, 1. Doi:10.1525/Collabra.115.
  8. Diener, E.; Wirtz, D.; Tov, W.; Kim-Prieto, C.; Dong-won, C.; Oishi, S.; Biswas-Diener, R. New well-being measures: Short scales to assess flourishing and positive and negative feelings. Soc. Indic. Res. 2010, 97,143–156.
  9. Diener, E.; Chan, M. Happy people live longer: Subjective well-being contributes to health and longevity. Appl. Psychol. Health Well Being. 2011, 3, 1–43.
  10. Diener, E.; Wirtz, D.; Tov, W.; Kim-Prieto, C.; Dong-won, C.; Oishi, S.; Biswas-Diener, R. New well-being measures: Short scales to assess flourishing and positive and negative feelings. Soc. Indic. Res. 2010, 97, 143–156.
  11. Frey, C. B.; Osborne, M. A. The future of employment: how susceptible are jobs to computerisation? 2013. Retrieved July 2, 2020, from http://www.oxfordmartin.ox.ac.uk/downloads/academic/The_Future_of_Employment.pdf.
  12. Muniz, N.M.; Ariza-Montes, J.A.; Leal-Rodríguez, A.L. A purposeful approach for implementing preventive measures among European teaching professionals: Bullying, deteriorated organizational factors and the mediating role of job dissatisfaction in poor health perception. Int. J. Hum. Resour. Manag. 2017, 1–28.
  13. Price, R.H.; Hooijberg, R. Organizational exit pressures and role stress: Impact on mental health. J. Organ. Behav. 1992, 13, 641–651.
  14. Warr, P.; Nielsen, K. Wellbeing and work performance. In E. Diener, S. Oishi, & L. Tay (Eds.), Handbook of well-being. 2018. Salt Lake City, UT: DEF Publishers.

Manuscript Submission Information

Manuscripts should be submitted online at www.mdpi.com by registering and logging in to this website. Once you are registered, click here to go to the submission form. Manuscripts can be submitted until the deadline. All submissions that pass pre-check are peer-reviewed. Accepted papers will be published continuously in the journal (as soon as accepted) and will be listed together on the special issue website. Research articles, review articles as well as short communications are invited. For planned papers, a title and short abstract (about 100 words) can be sent to the Editorial Office for announcement on this website.

Submitted manuscripts should not have been published previously, nor be under consideration for publication elsewhere (except conference proceedings papers). All manuscripts are thoroughly refereed through a single-blind peer-review process. A guide for authors and other relevant information for submission of manuscripts is available on the Instructions for Authors page. Sustainability is an international peer-reviewed open access semimonthly journal published by MDPI.

Please visit the Instructions for Authors page before submitting a manuscript. The Article Processing Charge (APC) for publication in this open access journal is 2400 CHF (Swiss Francs). Submitted papers should be well formatted and use good English. Authors may use MDPI's English editing service prior to publication or during author revisions.

Keywords

  • Corporate Social Responsibility
  • Covid-19
  • Creating shared value
  • Cyber-physical systems
  • Decent work
  • Digital and robotic transformation
  • Digital transformation
  • Future of work
  • Future personal resource
  • Future work skills
  • Health
  • Job design
  • New forms of employment
  • Occupational safety and health
  • Positive Organizational Psychology
  • Productivity
  • Psychosocial risk
  • Social adaptation
  • Sustainability
  • Technological innovation
  • Technostress
  • Wellbeing
  • Work organization
  • Working conditions
  • Work-life balance
  • Work-related health outcomes

Published Papers (14 papers)

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Editorial

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6 pages, 227 KiB  
Editorial
Special Issue “Rethinking the Subjective Wellbeing for a New Workplace Scenario”
by Horacio Molina-Sánchez, Gabriele Giorgi, Dante Castillo Guajardo and Antonio Ariza-Montes
Sustainability 2022, 14(8), 4581; https://0-doi-org.brum.beds.ac.uk/10.3390/su14084581 - 12 Apr 2022
Cited by 1 | Viewed by 1223
Abstract
From the public health policies’ view, promoting subjective wellbeing is a must because it positively influences employee health and longevity [...] Full article
(This article belongs to the Special Issue Rethinking the Subjective Wellbeing for a New Workplace Scenario)

Research

Jump to: Editorial, Review, Other

16 pages, 443 KiB  
Article
Exploring the Factors of Employee Subjective Well-Being in the Midst of Health Threat: An Evidence from the U.S. Federal Government during the COVID-19
by Hyung-Woo Lee and Dong-Young Rhee
Sustainability 2022, 14(1), 408; https://0-doi-org.brum.beds.ac.uk/10.3390/su14010408 - 31 Dec 2021
Cited by 6 | Viewed by 2123
Abstract
The recent COVID-19 pandemic posed a challenge to employee well-being and will have a lasting impact on how safe employees feel about their work environment. This study aims at examining: (1) the impact of safety perception of employees on their job attitudes; and [...] Read more.
The recent COVID-19 pandemic posed a challenge to employee well-being and will have a lasting impact on how safe employees feel about their work environment. This study aims at examining: (1) the impact of safety perception of employees on their job attitudes; and (2) what factors affect their expectations that their organizations will effectively protect them from potential health threats. Using data from the U.S. Federal Government, this study divided organizational responses to COVID-19 aimed at protecting their employees into the following three types: protecting the employees while working on site, reducing the number of employees working on-site, and providing mental and health assistance. The effects of these organizational responses were analysed separately, and regression analysis was performed with these factors with regards to employees’ safety perception. The results showed that the first group of measures, protecting the employees while they are in the workplace, had generally the most significant influences on employees’ feeling of safety. The attempt to protect those in vulnerable medical conditions was also seen as significant. These findings show that organizations need to protect their employees in the workplaces during a health crisis. Full article
(This article belongs to the Special Issue Rethinking the Subjective Wellbeing for a New Workplace Scenario)
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20 pages, 2640 KiB  
Article
Post-Pandemic Office Work: Perceived Challenges and Opportunities for a Sustainable Work Environment
by Maral Babapour Chafi, Annemarie Hultberg and Nina Bozic Yams
Sustainability 2022, 14(1), 294; https://0-doi-org.brum.beds.ac.uk/10.3390/su14010294 - 28 Dec 2021
Cited by 84 | Viewed by 48115
Abstract
The widespread adoption of remote and hybrid work due to COVID-19 calls for studies that explore the ramifications of these scenarios for office workers from an occupational health and wellbeing perspective. This paper aims to identify the needs and challenges in remote and [...] Read more.
The widespread adoption of remote and hybrid work due to COVID-19 calls for studies that explore the ramifications of these scenarios for office workers from an occupational health and wellbeing perspective. This paper aims to identify the needs and challenges in remote and hybrid work and the potential for a sustainable future work environment. Data collection involved two qualitative studies with a total of 53 participants, who represented employees, staff managers, and service/facility providers at three Swedish public service organisations (primarily healthcare and infrastructure administration). The results describe opportunities and challenges with the adoption of remote and hybrid work from individual, group, and leadership perspectives. The main benefits of remote work were increased flexibility, autonomy, work-life balance and individual performance, while major challenges were social aspects such as lost comradery and isolation. Hybrid work was perceived to provide the best of both worlds of remote and office work, given that employees and managers develop new skills and competencies to adjust to new ways of working. To achieve the expected individual and organisational benefits of hybrid work, employers are expected to provide support and flexibility and re-design the physical and digital workplaces to fit the new and diverse needs of employees. Full article
(This article belongs to the Special Issue Rethinking the Subjective Wellbeing for a New Workplace Scenario)
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14 pages, 348 KiB  
Article
Accountancy as a Meaningful Work. Main Determinants from a Job Quality and Optimization Algorithm Approach
by José-Joaquín del-Pozo-Antúnez, Horacio Molina-Sánchez, Francisco Fernández-Navarro and Antonio Ariza-Montes
Sustainability 2021, 13(16), 9308; https://0-doi-org.brum.beds.ac.uk/10.3390/su13169308 - 19 Aug 2021
Cited by 2 | Viewed by 3002
Abstract
The primary purpose of the accounting profession is to provide quality information to the market that facilitates the allocation of resources. The context in which it operates must attend to some stressors that can affect the professional’s meaning of the work. Meaningful work [...] Read more.
The primary purpose of the accounting profession is to provide quality information to the market that facilitates the allocation of resources. The context in which it operates must attend to some stressors that can affect the professional’s meaning of the work. Meaningful work (MW) is based on the concept of valuable work and work well done, so it is directly related to the concept of quality at work, which is a constant concern in the accounting profession. The method used to determine meaningful work identifies the set of job quality indexes, as defined by the European Working Conditions Survey (EWCS), related to the MW. This paper has used an integer programming genetic algorithm (GA) to determine the JQIs and the statistically significant combinations. The findings showed that JQIs, skills development and discretion (SD), and physical environment (PE) positively and intensely relate to MW. Likewise, reduction of the work intensity (WI) and improvement of the social environment (SE) are related in the same direction as the MW. On the other hand, the results showed different indicator weightings depending on the age of the accountants. This paper shows the importance that accountants attribute to professional competence and how, throughout their careers, the JQI that most relate to MW is changing, from a social vision to preferences where the care of personal time also prevails. Full article
(This article belongs to the Special Issue Rethinking the Subjective Wellbeing for a New Workplace Scenario)
20 pages, 763 KiB  
Article
Identifying Key Variables on the Way to Wellbeing in the Transition from Face-to-Face to Online Higher Education due to COVID-19: Evidence from the Q-Sort Technique
by Pilar Gómez-Rey, Francisco Fernández-Navarro and María José Vázquez-De Francisco
Sustainability 2021, 13(11), 6112; https://0-doi-org.brum.beds.ac.uk/10.3390/su13116112 - 28 May 2021
Cited by 10 | Viewed by 3189
Abstract
This paper reports perceptions of higher education lecturers who switched from classical face-to-face teaching to online teaching due to the unexpected circumstances caused by the COVID-19 pandemic. Based on a validated theoretical model about the roles of instructors in online settings, the authors [...] Read more.
This paper reports perceptions of higher education lecturers who switched from classical face-to-face teaching to online teaching due to the unexpected circumstances caused by the COVID-19 pandemic. Based on a validated theoretical model about the roles of instructors in online settings, the authors document the perceptions of experienced face-to-face lecturers regarding their performance in online roles and the perceived importance of the formal and informal support they received during the process of adapting to a sudden online context. The study was based on the Q-sort methodology. Among other conclusions, our research reveals that the best performance we elicited pertained to the technical role, followed by the managerial role and the support received through informal channels. Worryingly, the worst performance pertained to promoting life skills. This finding is especially alarming considering both the UNESCO humanistic vision of universities as promoters of university community development and wellbeing and SDG 4.7 of Agenda 2030, which states that education should ensure that all learners acquire the knowledge and skills needed to promote sustainable development through education on sustainable development and lifestyles. This article is meant to provide guidelines to traditional universities to help them overcome weaknesses and enhance strengths when switching to online learning. Full article
(This article belongs to the Special Issue Rethinking the Subjective Wellbeing for a New Workplace Scenario)
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16 pages, 248 KiB  
Article
The Nonprofit Assimilation Process and Work-Life Balance
by Sarah E. Riforgiate and Michael W. Kramer
Sustainability 2021, 13(11), 5993; https://0-doi-org.brum.beds.ac.uk/10.3390/su13115993 - 26 May 2021
Cited by 7 | Viewed by 3086
Abstract
Nonprofit organizations are a context where workers’ passion and commitment to their work may make it more difficult to negotiate between professional work and private life demands. Challenges in navigating work and life are important issues for individual sustainability and influence organizational sustainability [...] Read more.
Nonprofit organizations are a context where workers’ passion and commitment to their work may make it more difficult to negotiate between professional work and private life demands. Challenges in navigating work and life are important issues for individual sustainability and influence organizational sustainability in terms of retention and organizational commitment. As new employees join an organization, they are socialized into the rhythm and norms of the workplace; therefore, early employment provides an important juncture to study how new employees come to understand work-life expectations. This qualitative study considers 55 interviews with new employees (employed six months or less) at a nonprofit social welfare organization which was concerned with high employee turnover. Participants described how they came to the organization, how they learned the expected behaviors for their positions and messages received from organizational members (e.g., supervisors and coworkers) and social groups outside of the organization (e.g., family and friends) pertaining to managing work and life responsibilities. Findings highlight the importance of communication, extend organizational assimilation concepts, and offer practical implications to enhance sustainability for organizations and employees. Full article
(This article belongs to the Special Issue Rethinking the Subjective Wellbeing for a New Workplace Scenario)
16 pages, 1995 KiB  
Article
Latin American Microentrepreneurs: Trajectories and Meanings about Informal Work
by Marcela Benites, Romel Ramón González-Díaz, Ángel Acevedo-Duque, Luis Armando Becerra-Pérez and Graciela Tristancho Cediel
Sustainability 2021, 13(10), 5449; https://0-doi-org.brum.beds.ac.uk/10.3390/su13105449 - 13 May 2021
Cited by 13 | Viewed by 2710
Abstract
Latin America has suffered for many years deep economic, political, and social problems that have led to high levels of unemployment. Therefore, microentrepreneurship has been a way out of these precarious economic systems. This research presents an interpretative hermeneutic analysis of the meaning [...] Read more.
Latin America has suffered for many years deep economic, political, and social problems that have led to high levels of unemployment. Therefore, microentrepreneurship has been a way out of these precarious economic systems. This research presents an interpretative hermeneutic analysis of the meaning of work for microentrepreneurs in the metropolitan region of Lima, Peru. The qualitative naturalistic methodology was used and data were obtained through 24 interviews with microentrepreneurs according to inclusion criteria such as: located in the metropolitan region of Lima (divided into 4 regions: A, B, C, and D), more than 5 years of experience, more than 25 years of age, university level of study and having had a formal job. The data were processed through ATLAS.ti9, which allowed us to analyze the discourses of the microentrepreneurs. The main findings show the following emerging categories: Motivation for entrepreneurship, Advantages of self-employment, relationship with stakeholders or interest groups, and family involvement in the business. It is concluded that Latin American microentrepreneurs associate entrepreneurship as an opportunity to improve their quality of life and establish relationships with stakeholders, with the family playing a key role in the success or failure of the business. Full article
(This article belongs to the Special Issue Rethinking the Subjective Wellbeing for a New Workplace Scenario)
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17 pages, 1568 KiB  
Article
Contributions of Subjective Well-Being and Good Living to the Contemporary Development of the Notion of Sustainable Human Development
by Romel Ramón González-Díaz, Ángel Acevedo-Duque, Guido Salazar-Sepúlveda and Dante Castillo
Sustainability 2021, 13(6), 3298; https://0-doi-org.brum.beds.ac.uk/10.3390/su13063298 - 17 Mar 2021
Cited by 19 | Viewed by 8768
Abstract
The article analyzes the contributions of the notions of Good Living attributable to epistemologies, traditions, and subjective well-being at work, given the current changes in the working context, to enrich the concept of human development. The article is developed with an analytical-descriptive and [...] Read more.
The article analyzes the contributions of the notions of Good Living attributable to epistemologies, traditions, and subjective well-being at work, given the current changes in the working context, to enrich the concept of human development. The article is developed with an analytical-descriptive and synthetic approach, reconstructing the concept of Good Living through a theoretical-economic, ontological, and epistemological comparison and its dimensional axes. Methodologically, a systematic review of human development literature is used in Latin America through the Web of Science (WOS), comparing the UNDP Technical Notes (HDI) with the various approaches to Good Living published between 2010 and 2020. These documents were subjected to semantic contrast, with reference to the various dimensions and positions of human development as a generator of subjective well-being for the configuration of public labor policies. The main findings refer to the disagreement points evidenced in the two-axes dimensions of the Good Living measurement systems (mobility and safety, and cultural satisfaction within territories), an important factor being the sumak kawsay, the concept of Good Living. Sumak is fullness, the sublime, excellent, magnificent, beautiful, superior. Kawsay is life, being. However, it is dynamic, changing, and is not a passive question, and is thus not considered by the different evolutionary changes of the HDI. Full article
(This article belongs to the Special Issue Rethinking the Subjective Wellbeing for a New Workplace Scenario)
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26 pages, 1759 KiB  
Article
Workplace Situation and Well-Being of Ecuadorian Self-Employed
by Nuria Ceular-Villamandos, Virginia Navajas-Romero, Lorena Caridad y López del Río and Lucia Zita Zambrano-Santos
Sustainability 2021, 13(4), 1892; https://0-doi-org.brum.beds.ac.uk/10.3390/su13041892 - 09 Feb 2021
Cited by 9 | Viewed by 2877
Abstract
Due to novel coronavirus 2019 (COVID-19), the labor market is going to undergo a profound restructuring. The creation of a new labor paradigm by all stakeholders is essential. This document contributes to the current political and social debates about self-employment, the need for [...] Read more.
Due to novel coronavirus 2019 (COVID-19), the labor market is going to undergo a profound restructuring. The creation of a new labor paradigm by all stakeholders is essential. This document contributes to the current political and social debates about self-employment, the need for economic growth, and how these labor measures, which are deeply institutionalized, need a change of attitude for an adequate job reconstruction in terms of welfare and sustainability. Currently, policy makers are proposing actions and policies because the new labor paradigm is being designed in the countries of Latin America. This research aims to analyze the JDCS model (Job Demand-Control-Support) and well-being in the self-employed in Ecuador. Unlike previous studies, this research takes a comprehensive approach by considering this theoretical model and the figure of the self-employed in terms of well-being. The logistic model, using cases of more than one thousand workers, generated estimated results that indicate the existence of a significant effect of physical and psychological demands at work on the balance between well-being and the management of angry clients; the speed of execution; and the complexity of the tasks. Regarding labor control, the ability to solve problems and make decisions for the company are detected as influencing factors; finally, social support is another factor influencing global well-being for the self-employed. These results show that with an effective management of the self-employed labor environment, it is possible to achieve an adequate level of workplace satisfaction. Full article
(This article belongs to the Special Issue Rethinking the Subjective Wellbeing for a New Workplace Scenario)
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17 pages, 418 KiB  
Article
Behaviors also Trickle Back: An Assessment of Customer Dysfunctional Behavior on Employees and Customers
by Asif Nawaz, Beenish Tariq, Sarfraz Ahmed Dakhan, Antonio Ariza-Montes, Niaz Ahmed Bhutto and Heesup Han
Sustainability 2020, 12(20), 8427; https://0-doi-org.brum.beds.ac.uk/10.3390/su12208427 - 13 Oct 2020
Cited by 3 | Viewed by 2534
Abstract
This study examined the trickle in, out, around and trickle back effect of dysfunctional customer behavior on employees and consequently employees’ incivility and service recovery efforts toward customers. Furthermore, this study has specifically tested the mediating effect of employee burnout to examine the [...] Read more.
This study examined the trickle in, out, around and trickle back effect of dysfunctional customer behavior on employees and consequently employees’ incivility and service recovery efforts toward customers. Furthermore, this study has specifically tested the mediating effect of employee burnout to examine the trickle around and trickle back effect. To explore the multi-level trickle effect, this study has collected data from two sources, i.e., customers and employees. The data was analyzed with the help of AMOS. The results revealed that customer’s verbal aggression escalates employee’s burnout, which in turn affects employee’s incivility towards customers. However, the indirect paths from disproportionate customer demand toward service recovery efforts and employee’s incivility towards customers were found to be insignificant. This study addressed the existing gap in the literature by examining the trickle effect within and outside the boundaries of an organization. The results of this study laid down some useful managerial and theoretical implications. Full article
(This article belongs to the Special Issue Rethinking the Subjective Wellbeing for a New Workplace Scenario)
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13 pages, 826 KiB  
Article
A Theoretical Framework Development for Hotel Employee Turnover: Linking Trust in Supports, Emotional Exhaustion, Depersonalization, and Reduced Personal Accomplishment at Workplace
by Heesup Han, Wei Quan, Amr Al-Ansi, Hyunah Chung, Abdul Hafaz Ngah, Antonio Ariza-Montes and Alejandro Vega-Muñoz
Sustainability 2020, 12(19), 8065; https://0-doi-org.brum.beds.ac.uk/10.3390/su12198065 - 30 Sep 2020
Cited by 11 | Viewed by 4402
Abstract
The present research was an empirical endeavor to build a sturdy theorization linking trust in supervisor and co-worker supports, emotional exhaustion, depersonalization, reduced personal accomplishment, and hotel employee turnover at workplace. A quantitative approach and survey methodology were utilized. This research successfully explored [...] Read more.
The present research was an empirical endeavor to build a sturdy theorization linking trust in supervisor and co-worker supports, emotional exhaustion, depersonalization, reduced personal accomplishment, and hotel employee turnover at workplace. A quantitative approach and survey methodology were utilized. This research successfully explored the intricate associations between trust-in-support factors and burnout dimensions and uncovered the possible influence of such relationships on employee turnover in the hotel context. In addition, emotional exhaustion and reduced personal accomplishment among burnout constituents significantly affected turnover. These variables also strengthened the influence of trust in supervisor support on hotel employee turnover, acting as significant mediators. A salient role of emotional exhaustion in escalating employee turnover was unearthed. Overall, this research demonstrated the importance of trust in support and its role in reducing the burnout phenomenon among hotel employees and explaining their voluntary turnover decision formation in a satisfactory manner. Full article
(This article belongs to the Special Issue Rethinking the Subjective Wellbeing for a New Workplace Scenario)
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Review

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26 pages, 522 KiB  
Review
Identifying Psychosocial Risks and Protective Measures for Workers’ Mental Wellbeing at the Time of COVID-19: A Narrative Review
by Lucrezia Ginevra Lulli, Gabriele Giorgi, Caterina Pandolfi, Giulia Foti, Georgia Libera Finstad, Giulio Arcangeli and Nicola Mucci
Sustainability 2021, 13(24), 13869; https://0-doi-org.brum.beds.ac.uk/10.3390/su132413869 - 15 Dec 2021
Cited by 26 | Viewed by 3782
Abstract
The spread of the SARS-CoV-2 virus has caused crucial changes in the workplace. Almost two years after the start of the COVID-19 era, new and old psychosocial risks in the workplace threaten workers’ mental wellbeing and represent an occupational health challenge. The aim [...] Read more.
The spread of the SARS-CoV-2 virus has caused crucial changes in the workplace. Almost two years after the start of the COVID-19 era, new and old psychosocial risks in the workplace threaten workers’ mental wellbeing and represent an occupational health challenge. The aim of this review is to identify the most relevant psychosocial factors, negative or protective, contributing to occupational stress during the current pandemic. A literature search was conducted in PubMed, EMBASE, Cochrane Library, Web of Science, Google Scholar and PsycINFO and a total of 51 articles were deemed suitable for inclusion in the review. Analysis of the retrieved articles revealed five main topics related to psychosocial wellbeing in the workplace: 1. Support from colleagues and organizations; 2. Home–work interface and balance; 3. Changes in workload and work demand; 4. Job competence and appropriate training; 5. Job insecurity and financial stress. All five themes were associated with occupational stress and poor mental outcomes, like anxiety, depression, and burnout symptoms. Peer and organizational support seem to have a major impact on workers’ mental wellbeing. Recognizing these factors and projecting interventions that mitigate their effects or boost their efficacy is a fundamental step towards dealing with COVID-19 in the workplace, or any such future emergencies. Full article
(This article belongs to the Special Issue Rethinking the Subjective Wellbeing for a New Workplace Scenario)
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23 pages, 850 KiB  
Review
Psychometric Properties of Heavy Work Investment Measures: A Systematic Review
by Julio César Acosta-Prado, Arnold Alejandro Tafur-Mendoza, Rodrigo Arturo Zárate-Torres and Duván Emilio Ramírez-Ospina
Sustainability 2021, 13(22), 12539; https://0-doi-org.brum.beds.ac.uk/10.3390/su132212539 - 12 Nov 2021
Cited by 3 | Viewed by 2224
Abstract
In recent years, the study of heavy work investment (HWI) has been diversifying greatly in the various fields of application in the organizational field, for example, occupational health, human resources, quality at work among others. However, to date, no systematic review has been [...] Read more.
In recent years, the study of heavy work investment (HWI) has been diversifying greatly in the various fields of application in the organizational field, for example, occupational health, human resources, quality at work among others. However, to date, no systematic review has been carried out to examine the methodological quality of the instruments designed to measure HWI. Therefore, the present systematic review examines the psychometric properties of three main measures of HWI: Workaholism Battery (WorkBAT), Work Addiction Risk Test (WART), and Dutch Work Addiction Scale (DUWAS). Five electronic databases were systematically searched, selecting psychometric articles. Of the 2621 articles identified, 35 articles met all inclusion criteria published between 1992 and 2019. The findings indicated that most of the articles were focused on reviewing psychometric properties, analyses were conducted from classical test theory, collected validity evidence based on internal structure and relationship with other variables, and reliability of scores was obtained through the internal consistency method. Of the instruments reviewed, the DUWAS is the one with the highest methodological quality. Recommendations are made for future research to address the psychometric study of these instruments based on recent advances in the field of organizational measurement. Full article
(This article belongs to the Special Issue Rethinking the Subjective Wellbeing for a New Workplace Scenario)
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16 pages, 480 KiB  
Concept Paper
The Complexity of Heavy Work Investment (HWI): A Conceptual Integration and Review of Antecedents, Dimensions, and Outcomes
by Filiz Tabak, Aharon Tziner, Or Shkoler and Edna Rabenu
Sustainability 2021, 13(14), 7803; https://0-doi-org.brum.beds.ac.uk/10.3390/su13147803 - 13 Jul 2021
Cited by 13 | Viewed by 3060
Abstract
The purpose of this paper is to bring conceptual clarity to the heavy work investment (HWI) construct while building a model based on a review of extant empirical and theoretical research and to encourage further discussion and investigations regarding the nature of HWI, [...] Read more.
The purpose of this paper is to bring conceptual clarity to the heavy work investment (HWI) construct while building a model based on a review of extant empirical and theoretical research and to encourage further discussion and investigations regarding the nature of HWI, specifically its individual level antecedents, dimensions, and outcomes for both the employee and the organization. The proposed theoretical framework builds upon the Job Demands–Resources model and conceptualizes HWI on a continuum of workaholism and work engagement. Specific propositions for the antecedents and outcomes of the HWI continuum are developed. The paper ends with a discussion of future research directions. Full article
(This article belongs to the Special Issue Rethinking the Subjective Wellbeing for a New Workplace Scenario)
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