Special Issue "Future of Sustainable Smart Cities: User Experience and Policy Perspectives"

A special issue of Sustainability (ISSN 2071-1050). This special issue belongs to the section "Sustainable Urban and Rural Development".

Deadline for manuscript submissions: 31 August 2022.

Special Issue Editor

Dr. Kiattipoom Kiatkawsin
E-Mail Website
Guest Editor
Department of Hospitality and Tourism Management, Tourism Industry Data Analytics Lab (TIDAL), Sejong University, Seoul, Korea
Interests: tourist behavior; smart tourists; luxury service consumption; tourism experience design

Special Issue Information

Dear Colleagues,                              

The smart city ecosystem promises an empowered, enjoyable, accurate, immediate, and seamless experience for the users (Correa & Gosling, 2020). The system relies on a blend of smart devices, smart infrastructure, applications, and data science to communicate, analyze, and present outputs useful to the users (Gretzel et al., 2015). The concept of a smart city was built on the dream to see an improved integration between the city and its population using technologies (Pinochet et al., 2019). Consequently, the improved integration would help deal with social, economic, and environmental challenges many locations are facing (Townsend, 2014). Ultimately, a smart city would improve the quality of life of its residents, and more importantly, a smart city can lead to a more sustainable city (Gretzel et al., 2015).

Tremendous advancements have been made especially from the smart devices and smart technologies side, however, a smart ecosystem also requires efforts from the public policy standpoint as well as users’ adoption of smart devices and their willingness to share data (Angelidou, 2014; Femenia-Serra et al., 2019). While a plethora of studies have discussed the smart city concepts, its benefits and challenges, and the technologies and services that made up a smart ecosystem, a relatively limited amount of studies have looked into smart cities and smart technologies from the users and public policymakers’ perspectives.

This special issue in the journal Sustainability welcomes research focusing on user’s characteristics, utilization, and perceptions of smart technologies in a smart city context. Similarly, research related to the policies, governance, regulations, and implementation of smart ecosystems are encouraged to submit to this special issue. The scope of this issue also covers smart tourism and smart tourists, as well as both urban and rural destinations.

Dr. Kiattipoom Kiatkawsin
Guest Editor

Manuscript Submission Information

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Submitted manuscripts should not have been published previously, nor be under consideration for publication elsewhere (except conference proceedings papers). All manuscripts are thoroughly refereed through a single-blind peer-review process. A guide for authors and other relevant information for submission of manuscripts is available on the Instructions for Authors page. Sustainability is an international peer-reviewed open access semimonthly journal published by MDPI.

Please visit the Instructions for Authors page before submitting a manuscript. The Article Processing Charge (APC) for publication in this open access journal is 1900 CHF (Swiss Francs). Submitted papers should be well formatted and use good English. Authors may use MDPI's English editing service prior to publication or during author revisions.


  • smart city
  • smart tourism
  • smart tourist
  • smart technology experience
  • smart technology perception
  • quality of life in smart cities
  • smart city experience
  • smart customer experience

Published Papers (1 paper)

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The Role of Expected Benefits towards Smart Hotels in Shaping Customer Behavior: Comparison by Age and Gender
Sustainability 2021, 13(4), 1698; https://0-doi-org.brum.beds.ac.uk/10.3390/su13041698 - 04 Feb 2021
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The present study attempted to provide foresight into the hotels of the future in response to the Fourth Industrial Revolution. In particular, this research aimed to understand customers’ expected benefits, many of which are rooted in the characteristics of a smart hotel, as [...] Read more.
The present study attempted to provide foresight into the hotels of the future in response to the Fourth Industrial Revolution. In particular, this research aimed to understand customers’ expected benefits, many of which are rooted in the characteristics of a smart hotel, as well as to discover the role of expected benefits to build perceived value and attitude, which in turn increase the behavioral intentions towards a smart hotel. Furthermore, the moderating effect of age and gender was tested in the link between the expected benefits and perceived value, and the association between the expected benefits and attitude. The results of our analysis determined how personalization and entertainment, as well as safety and security, had a leading role to shape customer behavior, and how age moderated the link between entertainment and attitude. The discussion and implications were conducted in light of these findings. Full article
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