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Sustainable Development of Online Shopping and Mobile Catering based on Artificial Intelligence Technologies

A special issue of Sustainability (ISSN 2071-1050). This special issue belongs to the section "Sustainable Management".

Deadline for manuscript submissions: closed (30 April 2022) | Viewed by 25721

Special Issue Editor

Department of Information Management, National Changhua University of Education, Changhua 50007, Taiwan
Interests: learning systems; industry; information system; mobile commerce; students; business and economics

Special Issue Information

Dear Colleagues,

With the continuous progress and popularization of information communication technology (ICT), people are doing more and more things connected to daily life, including shopping and ordering meals, on the Internet. In recent years, the rapid development of artificial intelligence (AI) technologies has enabled various ICT applications to have intelligent capabilities. More rapid, efficient, proactive, and effective AI applications are continuously being developed, which also promotes the continuous growth and expansion of the online mobile consumer market.

Although these technological advances bring market efficiency and economic benefits, they also often cause people to over-buy and over-consume. These in turn lead to unnecessary resource consumption and increased production pollution. These phenomena have negatively affected the global environment and sustainable development.

This Special Issue calls for any submissions of state-of-the-art research articles providing new theoretical and practical insights into the topic of “Sustainable Development of Online Shopping and Mobile Catering based on Artificial Intelligence Technologies”. We encourage the submission of research related to development analysis, improvement suggestions, empirical studies, case studies, and education policies on the impact of AI-based online shopping and mobile catering applications on people’s life activities from the perspective of sustainable development.

Prof. Dr. Yi-Shun Wang
Guest Editor

Manuscript Submission Information

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Keywords

  • sustainable development
  • online shopping
  • mobile catering
  • artificial intelligence

Published Papers (5 papers)

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Research

24 pages, 4690 KiB  
Article
Does Online Ratings Matter? An Integrated Framework to Explain Gratifications Needed for Continuance Shopping Intention in Pakistan
by Muhammad Waleed Ayub Ghouri, Linchen Tong and Muhammad Ali Hussain
Sustainability 2021, 13(17), 9538; https://0-doi-org.brum.beds.ac.uk/10.3390/su13179538 - 25 Aug 2021
Cited by 5 | Viewed by 3255
Abstract
Due to the phenomenal growth of e-commerce, online shopping has recently become a worldwide trend. This fosters many online shopping platforms to enter into Asian emerging markets, which evolves a need to understand online decision-making processes in this particular context. Addressing this gap, [...] Read more.
Due to the phenomenal growth of e-commerce, online shopping has recently become a worldwide trend. This fosters many online shopping platforms to enter into Asian emerging markets, which evolves a need to understand online decision-making processes in this particular context. Addressing this gap, our study initialized an integrated framework based on Uses and Gratification theory and the Cognitive–Affect–Behavior paradigm to examine the impact of gratification elements on customer satisfaction and convenience enforcing continuance shopping intention. Moreover, we also conceptualize the moderating role of online ratings in our study. In total, 317 valid questionnaires from Pakistani online shoppers were incorporated to statistically test our model using the Structural Equation Modeling (SEM) approach in Amos. Besides, the results confirm the positive impact of layout and functionality on customer satisfaction and convenience, while the impact of PEEIM has been found insignificant. Furthermore, customer satisfaction and convenience are found to be the imperative predictors of continuance shopping intention. Our findings exhibit that a high level of online rating strengthens the direct effect of satisfaction and convenience on continuance intention. Theoretical and practical implications for future scholars and e-commerce shopping platforms are discussed. Full article
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15 pages, 528 KiB  
Article
Sustainable Development of a Mobile Payment Security Environment Using Fintech Solutions
by Yoonyoung Hwang, Sangwook Park and Nina Shin
Sustainability 2021, 13(15), 8375; https://0-doi-org.brum.beds.ac.uk/10.3390/su13158375 - 27 Jul 2021
Cited by 15 | Viewed by 4345
Abstract
Financial technology (fintech) services have come to differentiate themselves from traditional financial services by offering unique, niche, and customized services. Mobile payment service (MPS) has emerged as the most crucial fintech service. While many studies have addressed the essential role of security when [...] Read more.
Financial technology (fintech) services have come to differentiate themselves from traditional financial services by offering unique, niche, and customized services. Mobile payment service (MPS) has emerged as the most crucial fintech service. While many studies have addressed the essential role of security when service providers and users choose to engage in financial transactions, the relationship between users distinct perceptions of security and MPS success determinants are yet to be examined. Thus, this study primarily aims to uncover the distinctive roles of platform and technology security by investigating how users react differently to their varying understandings of the MPS usage environment. This study proposes a research model comprising two security dimensions (platform and technology) and three MPS success determinants (convenience, interoperability, and trust). We evaluated the proposed model empirically by using an online survey of 356 users. The survey accounts users experiences of the selected MPS. The results show that a security driven MPS can essentially enhance or deteriorate users positive perceptions of MPS success determinants while they use it for financial transactions. To further understand how this recent trend of user perception of security affects the overall MPS usage experience, this study provides theoretical insights into the roles of platform and technology securities. Managerial insights on the design strategies of MPS providers are also provided based on the potential implications of users subjective and objective perceptions of MPS security environment. Full article
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16 pages, 724 KiB  
Article
AI Technology and Online Purchase Intention: Structural Equation Model Based on Perceived Value
by Jiwang Yin and Xiaodong Qiu
Sustainability 2021, 13(10), 5671; https://0-doi-org.brum.beds.ac.uk/10.3390/su13105671 - 18 May 2021
Cited by 43 | Viewed by 11057
Abstract
(1) Background: AI technology has been deeply applied to online shopping platforms to provide more accurate and personalized services for consumers. It is of great significance to study the different functional experiences of AI for consumers to improve the current application status of [...] Read more.
(1) Background: AI technology has been deeply applied to online shopping platforms to provide more accurate and personalized services for consumers. It is of great significance to study the different functional experiences of AI for consumers to improve the current application status of AI technology. (2) Method: Based on the “SOR” model, this study divides the AI technology experienced by the consumers of online shopping platforms into three dimensions: accuracy, insight, and interaction experience. The perceived value is taken as the mediating variable from the prospect of perceived utility value and perceived hedonic value. This article uses empirical research methods to analyze the effect of the three dimensions of online shopping AI experience to research the internal influence mechanism of consumers’ purchase intention. (3) Results: 1. The accuracy, insight, and interaction experience of AI marketing technology each have a significant positive impact on consumers’ perceived utility value and hedonic value; 2. Both the perceived utility value and perceived hedonic value obtained by an AI technology experience can promote the formation of consumers’ purchase intention; 3. The perceived hedonic value was better than perceived utility value at promoting the consumers’ purchase intention. Full article
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17 pages, 317 KiB  
Article
Investigating the Relative Performance of Bricks-and-Mortar, Clicks-and-Mortar, and Pure-Click Firms in Taiwan
by Irene Y. L. Chen, Yi-Shun Wang and Bo-Ruei Li
Sustainability 2021, 13(6), 3516; https://0-doi-org.brum.beds.ac.uk/10.3390/su13063516 - 22 Mar 2021
Viewed by 2440
Abstract
The study compares the relative performance among bricks-and-mortar, clicks-and-mortar, and pure-click firms. The research model was tested in the Taiwan service industry using a Taiwan Economic Journal dataset of 1448 firms. Using regression analysis, the study provides empirical evidence that clicks-and-mortar firms outperform [...] Read more.
The study compares the relative performance among bricks-and-mortar, clicks-and-mortar, and pure-click firms. The research model was tested in the Taiwan service industry using a Taiwan Economic Journal dataset of 1448 firms. Using regression analysis, the study provides empirical evidence that clicks-and-mortar firms outperform pure-click firms in terms of efficiency, but not better in profitability and even worse in efficiency than bricks-and-mortar firms. Pure-click firms need to improve their accounts receivable turnover ratio and total assets turnover. While the findings are not in full congruence with past studies, we provide theoretical explanations. Based on the findings, a strategic guide on going clicks and mortar is provided to practitioners. Full article
16 pages, 4270 KiB  
Article
An Empirical Investigation of the Longitudinal Effect of Online Consumer Reviews on Hotel Accommodation Performance
by Timmy H. Tseng, Shao-Hsun Chang, Yu-Min Wang, Yi-Shun Wang and Shin-jeng Lin
Sustainability 2021, 13(1), 193; https://0-doi-org.brum.beds.ac.uk/10.3390/su13010193 - 28 Dec 2020
Cited by 7 | Viewed by 3315
Abstract
This study empirically investigates the effects of online consumer reviews on hotel accommodation performance in an e-commerce context. Online consumer reviews include two types: online consumer satisfaction and electronic word-of-mouth (eWOM). eWOM was also regarded as the proxy of consumer loyalty. [...] Read more.
This study empirically investigates the effects of online consumer reviews on hotel accommodation performance in an e-commerce context. Online consumer reviews include two types: online consumer satisfaction and electronic word-of-mouth (eWOM). eWOM was also regarded as the proxy of consumer loyalty. Hotel-level online consumer reviews from three well-known online travel agencies (i.e., Agoda.com, Expedia.com, and Trip.com) and financial data from 88 hotels were combined and analyzed using the Hayes’ PROCESS Macro. Based on the service-profit chain (SPC) framework, the two forms of online consumer reviews, satisfaction, and eWOM, were hypothesized to have positive effects on performance. The hypothetic effects were assessed in terms of the concurrent model and three lagged models. The results indicate that satisfaction has a positive effect on eWOM. However, to our great surprise, the two forms of online consumer reviews did not directly affect hotel accommodation performance across the concurrent model and the three lagged models. Additionally, online consumer satisfaction did not influence hotel accommodation performance via eWOM. The results have several important theoretical and practical implications for online consumer relationship management in the hospitality and tourism industry. The results of this study can further clarify the relationships among online consumer satisfaction and eWOM (customer loyalty), and performance. Full article
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