Behavioral Customer Loyalty in Online Shopping: The Role of E-Service Quality and E-Recovery
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Shafiee, M.M.; Bazargan, N.A. Behavioral Customer Loyalty in Online Shopping: The Role of E-Service Quality and E-Recovery. J. Theor. Appl. Electron. Commer. Res. 2018, 13, 26-38. https://0-doi-org.brum.beds.ac.uk/10.4067/S0718-18762018000100103
Shafiee MM, Bazargan NA. Behavioral Customer Loyalty in Online Shopping: The Role of E-Service Quality and E-Recovery. Journal of Theoretical and Applied Electronic Commerce Research. 2018; 13(1):26-38. https://0-doi-org.brum.beds.ac.uk/10.4067/S0718-18762018000100103
Chicago/Turabian StyleShafiee, Majid Mohammad, and Negin Ahghar Bazargan. 2018. "Behavioral Customer Loyalty in Online Shopping: The Role of E-Service Quality and E-Recovery" Journal of Theoretical and Applied Electronic Commerce Research 13, no. 1: 26-38. https://0-doi-org.brum.beds.ac.uk/10.4067/S0718-18762018000100103