1. Introduction
In 2003, Henry Chesbrough coined the term “Open Innovation” (henceforth, OI) that stresses upon an innovative way of thinking to include external knowledge gathered through the suppliers, customers and institutions (i.e., explorative or inbound open innovation) that aims to introduce new ways of achieving organizational effectiveness by offering new products or services in the market (i.e., exploitative or outbound open innovation) [
1]. However, even before presenting the ground for a paradigm shift of OI, the scientific discussion on balancing explorative and exploitative activities within the firms was started by James G. March (1991) in his seminal work that indicates some capabilities that may be needed to manage the trade-offs between the exploration and exploitation of the resources during the innovation process adopted by the firms [
2]. However, a plethora of studies focus on different dimensions, antecedents and consequences of OI. Still, there is a dearth of literature that focuses on the individual ambidextrous competencies among executives or managers that promote OI [
3]. However, while addressing the individual competencies, it is important to observe that organizations’ cultures play a vital role in ascertaining whether the managers can exploit and explore opportunities that are advantageous to the organization [
4]. They claim that managers are the “architects” of “ambidextrous courses of action.” They also argue that the contextual factors of organizations, such as formalization, maturity (the organization’s age), and span of control can play a vital role in assessing whether managers are allowed to introduce change in the course of their duties. In the past, most studies on OI focused on larger firms [
5,
6]. However, considering the fact that most of the businesses in any economy are comprised of small and medium enterprises (SMEs) [
6], recently researchers have been focusing on the implementation of OI on SMEs. However, the challenge remains in addressing OI, as a plethora of literature that indicate various terminologies and contributions in the context of SMEs. Such a challenge has led to unclear contributions in this field [
6]. Since SMEs are more flexible, less bureaucratic and fast in decision-making as well as in reacting to market changes, open innovation is a feasible innovation strategy that the managers can adopt. Such characteristics can enable smaller enterprises to benefit more through OI than the larger enterprises [
7]. This view necessitates an examination of the role managers play in exploring and exploiting opportunities in the context of small and medium enterprises (SMEs), as most studies focus on larger organizations [
8,
9,
10].
In general, SMEs have fewer formal organizational structures [
11]. Besides this, larger organizations, managers require lesser personal interdisciplinary competencies. However, as the size of businesses change in different ways—such as SMEs possessing scarce resources—the SME managers have to assume more complex hybrid ambidextrous roles while running day-to-day business to innovate [
12]. This enables managers to spend time with valued individuals who can satisfy the psychological need for relatedness [
13], and thus motivates them to perform better [
14]. This psychological need for relatedness enables managers to seek out enjoyable ways of accomplishing tasks [
15], which can be termed “job crafting.” It is significant that, when managers indulge in explorative (EX) and exploitive (EP) behavior, they craft their jobs [
16] to help enhance business performance [
17].
Recently, [
18] revealed that female top managers are less effective in leading innovation than their male counterparts. The reason is attributed to the fact that female managers are less open to ideation, risk-taking and exploration activities. However, few studies [
19,
20,
21] examine the impact of gender differences on SME managers’ ambidextrous and job crafting behaviors. Female employees are more involved in explorative and exploitative activities than males [
22]. In contrast, [
23] report contradicting results that vary across gender. Their results reveal that female employees are more involved in exploitative activities, while male employees are more involved in explorative activities. Therefore, if we argue that there are differences in the ambidextrous behaviors across gender, then it is important to examine how they lead to job crafting behaviors that influence business performance in the context of SMEs.
Additionally, the results of studies on job crafting are equivocal. Some studies [
24,
25] report that females are more likely to engage in job crafting, while others indicate that males are more involved in job crafting behavior [
26]. Our study aims to investigate the ways in which managers tend to alter their tasks, consider who to interact with, and use cognitive abilities to establish new ways to complete tasks [
16], which helps to enhance business performance [
23]. Moreover, this study approaches the topic by observing how manager behaviors differ based on gender. As a result, this study develops two contributions to the existing literature. First, it investigates managers’ involvement in inbound open innovation or explorative activities and outbound open innovation or exploitive activities that induce them to craft their jobs in ways that may enhance business performance, with a particular focus on SMEs. Secondly, it examines the role gender plays in the explorative and exploitative processes. To accomplish this, we draw on social feminism theory to investigate the role managers’ gender plays in shaping their behavior and how they differ in exploiting and exploring activities such as job crafting. The findings of the study contribute to understanding the significance of the link between gender and job crafting, while connecting manager ambidexterity and business performance.
5. Discussion: Open Innovation, Job Crafting, Gender and Business Performance
This study sought to investigate job crafting’s role as a mediator between manager ambidexterity and SMEs’ business performance. The study also aimed to investigate the proposed conceptual model with an overarching view of gender as a moderator.
The findings of the present study revealed similar results to previous studies [
17,
23,
50]. The results indicate that managers’ explorative and exploitative activities positively impact SMEs’ business performance. While [
22] indicates that females are more oriented towards ambidextrous activities, this study’s results contradict his findings, but are consistent with [
18], who revealed that male managers are involved in explorative and exploitative activities. The results of the present reveal that, in comparison to their male counterparts, female managers score lower in inbound open innovation or explorative activities. Besides this, female managers tend to possess lesser flexibility and utilize limited cognitive abilities in altering the tasks that may be needed to enhance business performance. Similarly, the results also reveal that, compared to male managers, female managers are involved less in outbound open innovation or exploitation activities. Moreover, male managers tend to score high in flexibility to offer newer products or services by altering their tasks, interacting with individuals or businesses outside and using their cognitive abilities, which may prove helpful in enhancing business performance.
The different results can be attributed to differences in the size, extent of formalization, span of control, organizational culture, and organization’s country of origin. Kanter [
68] argues that gender differences arise in organizations due to their structure rather than the individual characteristics of males and females. He further argues that “While organizations were being defined as sex-neutral machines, masculine principles were dominating their authority structures.” As far as smaller organizations are concerned, the authority and lesser participation of females in some services such as aviation, construction, iron and steel, gems and jewelry, sports goods, transportation, and many more create a gender-neutral environment that fails to distinguish the proactive, explorative, and exploitative behavior among male and female employees. This holds true in the South Asian context, where female participation is minimal, especially in senior managerial positions, and is mostly dominated by males. This argument is supported by SFT; when males and females have similar levels of endowment, they may achieve similar levels of firm performance. However, some of the differences may also exist due to the strategies male and female managers adopt, which could vary in terms of cultural, social, and environmental factors within organizations, rather than the origin of the geographical origin of the business [
18].
The findings regarding the mediating role of job crafting between the relationship of manager ambidexterity and business performance indicate that only TC and CC mediate this link. Meanwhile, gender differences reveal that when male managers search for new opportunities and evaluate different options, they tend to adapt by learning new skills through TC and CC, which enhances SMEs’ business performance. Similarly, male managers are more aware of company policies and try to achieve goals by understanding the prevailing circumstances. As a result, they attempt to achieve goals by utilizing their cognitive abilities and intentionally alter their tasks to improve SMEs’ business performance. These findings are consistent with the recent results [
19].
Overall, the results of the study reveal that male employees are proactively involved in crafting their jobs. We can infer that male employees concentrate more on specific work tasks, alter those tasks intentionally, and enjoyably accomplish them. This, in turn, positively enhances SMEs’ business performance. However, this may be influenced by the comparative lack of opportunities and endowments available to female employees.
5.1. Practical Implications
These results provide important insights into the benefits of fewer formalized structures, as seen in SMEs. Decentralized decision-making helps managers explore and exploit opportunities in creative ways. SMEs should realize that the employees can redesign their work tasks proactively and arrange their multiple tasks, utilizing their abilities and considering how the opportunities can be explored and exploited.
An essential aspect is the finding that males and females possess different competencies that may prove beneficial in terms of their appropriate utilization for SMEs. Policymakers should recognize that males’ inherent dominance in the South Asian context has to be rectified by providing equal opportunities for employment and participation to female managers. Pakistan has the most significant SME labor force, especially in the services sector. We should realize that the female population constitutes 48.76% of the total population. This highlights the significant role that the female population can play in participating in the largest employability sector in Pakistan. Moreover, while the government of Pakistan has introduced schemes for young entrepreneurs, it should also focus on the substantial number of female populations who can be given opportunities to participate as a potential workforce. This is particularly important for senior managerial positions and could be encouraged by providing appropriate support for females to enroll in higher education degree programs.
5.2. Limitations and Future Directions
Although the present study contributes to the existing literature by identifying the link between manager ambidexterity and business performance through job crafting and moderated by gender, it is still subject to some limitations. Firstly, the study only examined service sector SMEs operating in Pakistan. Thus, future researchers should focus on the manufacturing sector or other unexplored sectors. The findings are limited to an emerging country, i.e., Pakistan, so future studies could be conducted in Western contexts.
Secondly, only one demographic characteristic was incorporated in the model, i.e., gender difference. We recommend that future researchers identify the conceptual model moderated by age groups and manager education levels. Thirdly, the data were collected at the same time for the independent, mediating, and dependent variables. As a result, causality between the variables is difficult to determine. Future studies need to use a panel design to collect data at multiple points in time to unfold the causal relationship between the variables.