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Review

Digital Contact Tracing Applications during COVID-19: A Scoping Review about Public Acceptance

1
Department of Informatics, Linnaeus University, Universitetsplatsen 1, 39231 Kalmar, Sweden
2
Department of Information and Service Management, Aalto University School of Business, Ekonominaukio 1, 02150 Espoo, Finland
*
Authors to whom correspondence should be addressed.
Academic Editors: Guendalina Capece and Flavia Di Costa
Received: 14 June 2021 / Revised: 16 July 2021 / Accepted: 19 July 2021 / Published: 22 July 2021
Digital contact tracing applications (CTAs) have been one of the most widely discussed technical methods of controlling the COVID-19 outbreak. The effectiveness of this technology and its ethical justification depend highly on public acceptance and adoption. This study aims to describe the current knowledge about public acceptance of CTAs and identify individual perspectives, which are essential to consider concerning CTA acceptance and adoption. In this scoping review, 25 studies from four continents across the globe are compiled, and critical topics are identified and discussed. The results show that public acceptance varies across national cultures and sociodemographic strata. Lower acceptance among people who are mistrusting, socially disadvantaged, or those with low technical skills suggest a risk that CTAs may amplify existing inequities. Regarding determinants of acceptance, eight themes emerged, covering both attitudes and behavioral perspectives that can influence acceptance, including trust, privacy concerns, social responsibility, perceived health threat, experience of and access to technologies, performance expectancy and perceived benefits, and understanding. Furthermore, widespread misconceptions about the CTA function are a topic in need of immediate attention to ensure the safe use of CTAs. The intention-action gap is another topic in need of more research. View Full-Text
Keywords: COVID-19; contact tracing apps; technology acceptance; app adoption; app uptake; public attitudes; privacy; health technologies COVID-19; contact tracing apps; technology acceptance; app adoption; app uptake; public attitudes; privacy; health technologies
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MDPI and ACS Style

Villius Zetterholm, M.; Lin, Y.; Jokela, P. Digital Contact Tracing Applications during COVID-19: A Scoping Review about Public Acceptance. Informatics 2021, 8, 48. https://0-doi-org.brum.beds.ac.uk/10.3390/informatics8030048

AMA Style

Villius Zetterholm M, Lin Y, Jokela P. Digital Contact Tracing Applications during COVID-19: A Scoping Review about Public Acceptance. Informatics. 2021; 8(3):48. https://0-doi-org.brum.beds.ac.uk/10.3390/informatics8030048

Chicago/Turabian Style

Villius Zetterholm, My, Yanqing Lin, and Päivi Jokela. 2021. "Digital Contact Tracing Applications during COVID-19: A Scoping Review about Public Acceptance" Informatics 8, no. 3: 48. https://0-doi-org.brum.beds.ac.uk/10.3390/informatics8030048

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