Next Article in Journal
Effectiveness of Complementary Therapies in Cancer Patients: A Systematic Review
Previous Article in Journal
Profiling Persistent Asthma Phenotypes in Adolescents: A Longitudinal Diagnostic Evaluation from the INSPIRERS Studies
Previous Article in Special Issue
Rise of ‘Lonely’ Consumers in the Post-COVID-19 Era: A Synthesised Review on Psychological, Commercial and Social Implications
Open AccessArticle

How Does the Pandemic Facilitate Mobile Payment? An Investigation on Users’ Perspective under the COVID-19 Pandemic

NOVA Information Management School (NOVA IMS), Campus de Campolide, Universidade Nova de Lisboa, 1070-312 Lisboa, Portugal
*
Author to whom correspondence should be addressed.
Academic Editors: Kum Fai Yuen and Xueqin Wang
Int. J. Environ. Res. Public Health 2021, 18(3), 1016; https://0-doi-org.brum.beds.ac.uk/10.3390/ijerph18031016
Received: 19 December 2020 / Revised: 18 January 2021 / Accepted: 19 January 2021 / Published: 24 January 2021
(This article belongs to the Special Issue Artificial Intelligence and Technologies in Pandemic Management)
Owing to the convenience, reliability and contact-free feature of Mobile payment (M-payment), it has been diffusely adopted in China during the COVID-19 pandemic to reduce the direct and indirect contacts in transactions, allowing social distancing to be maintained and facilitating stabilization of the social economy. This paper aims to comprehensively investigate the technological and mental factors affecting users’ adoption intentions of M-payment under the COVID-19 pandemic, to expand the domain of technology adoption under the emergency situation. This study integrated Unified Theory of Acceptance and Use of Technology (UTAUT) with perceived benefits from Mental Accounting Theory (MAT), and two additional variables (perceived security and trust) to investigate 739 smartphone users’ adoption intentions of M-payment during the COVID-19 pandemic in China. The empirical results showed that users’ technological and mental perceptions conjointly influence their adoption intentions of M-payment during the COVID-19 pandemic, wherein perceived benefits are significantly determined by social influence and trust, corresponding with the situation of pandemic. This study initially integrated UTAUT with MAT to develop the theoretical framework for investigating users’ adoption intentions. Meanwhile, this study originally investigated the antecedents of M-payment adoption under the pandemic situation and indicated that users’ perceptions will be positively influenced when technology’s specific characteristics can benefit a particular situation. View Full-Text
Keywords: unified theory of acceptance and use of technology (UTAUT); mental accounting theory (MAT); mobile payment; adoption intention; COVID-2019 unified theory of acceptance and use of technology (UTAUT); mental accounting theory (MAT); mobile payment; adoption intention; COVID-2019
Show Figures

Figure 1

MDPI and ACS Style

Zhao, Y.; Bacao, F. How Does the Pandemic Facilitate Mobile Payment? An Investigation on Users’ Perspective under the COVID-19 Pandemic. Int. J. Environ. Res. Public Health 2021, 18, 1016. https://0-doi-org.brum.beds.ac.uk/10.3390/ijerph18031016

AMA Style

Zhao Y, Bacao F. How Does the Pandemic Facilitate Mobile Payment? An Investigation on Users’ Perspective under the COVID-19 Pandemic. International Journal of Environmental Research and Public Health. 2021; 18(3):1016. https://0-doi-org.brum.beds.ac.uk/10.3390/ijerph18031016

Chicago/Turabian Style

Zhao, Yuyang; Bacao, Fernando. 2021. "How Does the Pandemic Facilitate Mobile Payment? An Investigation on Users’ Perspective under the COVID-19 Pandemic" Int. J. Environ. Res. Public Health 18, no. 3: 1016. https://0-doi-org.brum.beds.ac.uk/10.3390/ijerph18031016

Find Other Styles
Note that from the first issue of 2016, MDPI journals use article numbers instead of page numbers. See further details here.

Article Access Map by Country/Region

1
Search more from Scilit
 
Search
Back to TopTop